Summary:

In this role you will support and train providers to utilize the Operational Database (ODB) data to help manage operations, evaluate relative performance from a staffing and cost perspective. You will interpret ODB data and identify potential areas of opportunity or performance improvements for providers.

Responsibilities:

• Manage provider accounts by being point-person for provider support, subject matter expertise, and developing and growing provider relationships.
• Work with providers to advance levels of data quality, use of data, and overall engagement.
• Identify appropriate top performing and most improved providers, draft ODB case studies, and coordinate opportunities for providers to share with their peers.
• Support new provider onboarding process.
• Facilitate development of new ODB program deliverables to support provider needs.
• Collaborate within a team to support providers by identifying and helping achieve their goals, prepare and present data insights, enhance organizational engagements, and mitigate risks.
• Collaborate with various internal teams to support the continuous development and enhancement of the ODB.

Qualifications:

• Relevant degree preferred. Degree in Finance, Healthcare, or Business Operations highly preferred.
• 5 or more years of relevant experience required.
• Solid experience in healthcare or a blend of healthcare experience and knowledge of hospital operations required.
• Superior written and verbal communication skills with experience presenting to a variety of audiences required.
• Experience and proficiency with ODB, ACTION OI, or a comparative health care operational database product required.
• Consulting and operational experience in a hospital setting, including developing recommendations for the C-suite and senior executives a plus.
• Strong strategic, analytic, critical thinking skills and ability to identify short and long-term opportunities and challenges highly preferred.
• Experience developing recommendations and collaborating with all levels of hospital leadership to interpret hospital operations data highly preferred.
• Experience navigating and mining hospital information systems including payroll, GL, ADT, and EHR is preferred.
• Willingness to travel.

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