You’ll serve as the technical owner of operational email delivery across our B2B digital ecosystem - ensuring communications are executed with precision, aligned with customer intent, and integrated into our broader experience strategy. You’ll work closely with UX/UI, CX, product managers, developers, and content strategists to bring seamless, customer-first communications to life. 

What You’ll Be Doing:

• Own the technical execution and QA of transactional, triggered, and operational emails (e.g., confirmations, onboarding flows, platform notifications, lifecycle updates) 

• Collaborate with product, development, and data teams to understand trigger logic and ensure messages are mapped to the right customer behaviors and system events 

• Build and maintain automated workflows and logic-based email programs within CRM/ESP platforms (e.g., Oracle Eloqua, Salesforce Marketing Cloud) 

• Ensure templates meet UX and brand standards - developing modular templates that support consistency  

• Partner with Experience Operations (Content Strategy, SEO, Web Editing) to align copy, links, and metadata with user journeys and governance models 

• Troubleshoot rendering and deliverability issues 

• Monitor performance metrics (e.g., delivery, open/click rates, bounce/spam issues) and identify opportunities for continuous improvement 

• Maintain documentation of technical workflows, email specs, governance, and QA standards 

• Ensure compliance with email regulations (GDPR, etc.) and internal data use policies 

• Contribute to the evolution of our customer communication framework by recommending scalable solutions and best practices 

What We Are Looking For: 

• 5 years of experience in technical email operations, preferably in a B2B digital environment 

• Hands-on experience with CRM platforms; knowledge of HTML/CSS for email required 

• Familiarity with personalization, segmentation, and trigger logic based on user data and behaviors 

• Experience working in Agile, product-led environments alongside developers and designers 

• Understanding of dynamic content, tokens, and data mapping 

• Working knowledge of QA tools and methodologies for cross-client email rendering 

• Strong troubleshooting, documentation, and communication skills 

• Comfort managing multiple priorities across technical and non-technical teams 

Who You Are:

• A builder and problem solver with a deep attention to detail 

• Technically curious, operationally minded, and comfortable in both strategy and execution 

• Collaborative and proactive, with a strong sense of ownership 

• Customer-obsessed and focused on delivering communications that are relevant, timely, and valuable 

• Excited to contribute to a growing, multidisciplinary Experience Strategy & Design team 

Work Arrangement:

• Hybrid: 3 days in office/2 days work from home

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus

• 40% vacation premium

• 12 vacation days plus 2 floating days, sick days and holidays

• Vision and Dental Assistance

• Life Insurance

• Healthcare Insurance

• 10% Food/Pantry Vouchers

• Restaurant Vouchers

• 13% Savings Fund

• Access to Arrow’s Employee Discount Program

• Growth Opportunities, and more!

Apply now!

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$50,000.00 - $60,000.00 MXN Monthly