The role

This role is responsible for driving operational excellence and enabling the success of the Canadian market by ensuring seamless execution of business functions, strategic alignment, and elevated field and team experiences. The position partners closely with the Head of Market to optimize daily operations, proactively remove friction, and support market growth through high standards, organization, and forward-thinking execution. 

Success in this role is defined by the ability to anticipate needs, streamline workflows, and deliver high-impact events and support systems that strengthen both internal operations and field engagement. The role serves as a critical connector across teams, ensuring alignment, clarity, and consistent execution of corporate initiatives within the Canadian market. 

Employee value proposition

This role plays a pivotal part in shaping the success and growth of the Canadian market. By enhancing the Head of Market's day-to-day operations and elevating team effectiveness, this position directly contributes to a more strategic, proactive, and high-performing organization. 

The individual in this role will have the opportunity to influence outcomes beyond immediate tasks—helping build people, processes, and standards that create lasting impact and measurable market growth. 

Key performance objectives 

• Drive alignment: Ensure clear, consistent communication among the field, corporate teams, and the Head of Market.  
• Enable leadership effectiveness: Optimize the Head of Market’s daily operations to reduce friction, increase efficiency, and enable focus on strategic priorities.  
• Proactive market support: Anticipate needs, identify opportunities, and implement solutions that contribute to market growth and elevated operational standards.  
• Enhance execution excellence: Deliver flawless execution across events, operations, and team support functions.  

Performance accountabilities 

Operational leadership & execution 

• Ensure smooth and efficient day-to-day operations across the Canadian market.  
• Proactively manage and prioritize executive support for the Head of Market, including scheduling, travel, and strategic meeting coordination.  
• Drive cross-functional alignment by effectively collaborating with internal departments and external partners.  
• Maintain accuracy, professionalism, and discretion when handling sensitive and non-routine information.  
• Deliver high-quality communications and documentation that support business clarity and decision-making.  

Event strategy & delivery (internal & field) 

• Own and execute the full event lifecycle, focusing on quality, efficiency, and budget adherence.  
• Ensure all contractual, logistical, and operational components are delivered to a high standard.  
• Deliver well-organized, high-impact events that enhance field engagement and brand standards.  
• Ensure all logistics—from vendor management to execution—are handled seamlessly with attention to detail.  
• Anticipate and mitigate risks to ensure flawless event delivery.  

HR coordination & team enablement 

• Support the successful rollout and adoption of corporate HR initiatives within the local market.  
• Facilitate hiring processes in partnership with Talent Acquisition, ensuring timely and effective execution.  
• Provide responsive, solutions-oriented support to employee inquiries.  
• Contribute to a positive team environment by effectively executing and coordinating internal events.  

Inventory & operational accuracy 

• Maintain accurate inventory visibility and proactively identify and address potential gaps.  
• Ensure alignment between operational needs and inventory availability to support events and field activities.  

Ambassador experience 

• Provide timely, solutions-focused support to Ambassadors, reinforcing trust and brand standards.  
• Act as a reliable, professional point of contact to enhance overall field satisfaction.  

Performance qualifications 

• Demonstrated ability to manage complex, fast-paced workloads with a high level of ownership and accountability.  
• Strong proficiency in Microsoft Office and operational tools.  
• Proven ability to anticipate challenges, think proactively, and execute with precision.  
• Excellent communication and cross-functional collaboration skills.  
• High level of professionalism, discretion, and emotional intelligence.  
• Strong problem-solving and analytical capabilities.  
• Ability to build relationships, influence outcomes, and navigate ambiguity effectively. 

About Plexus

Founded in gut health. Experts in microbiome. Plexus Worldwide®, headquartered in Scottsdale, Arizona, is a renowned direct-selling company recognized as a top employer. Over the past 18 years, Plexus has dedicated itself to promoting hope, health, and happiness through its scientifically backed, innovative dietary supplements, weight management products, and personal care products, sold primarily through Plexus Brand Ambassadors. As a six-time Best Places to Work awardee, Blue Zone-approved employer, and an AZ Most Admired Company, Plexus prides itself on its robust organizational culture and commitment to community support and philanthropy.  Our team is driven by a shared mission to empower individuals to achieve their health and wellness goals while offering additional income through the sale of products. Join us to be part of a team that values people, innovation, wellness, and community impact.

Our Core Values

We contribute to the overall growth and success of Plexus by embracing the Plexus core values:

• We are One Plexus.
• We are accountable.
• We get the job done right.
• We empower others.

To learn more about Plexus Worldwide, go to https://plexusworldwide.com/careers.

Thank you for taking the time to apply for an opportunity with our One Plexus team! If you encounter any issues during the application process, please contact us directly at [email protected].

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