Posted:
10/15/2024, 9:17:21 AM
Location(s):
Illinois, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Company:
Job Description:
Asahi Kasei Bioprocess (AKB) provides pharmaceutical and biopharmaceutical manufacturers with a comprehensive suite of tools to maximize safe0t0y and improve yields of biotherapeutics during research, clinical and commercial-scale production. Planova ™ virus-removal filters anchor a diverse product portfolio defined by quality, consistency and scalability. Additional areas of expertise include liquid chromatography, inline buffer dilution and oligonucleotide synthesis.
We are a growing team (155+) of professionals excited about what we do and our ability to impact healthcare delivery systems worldwide. We offer a "big company" benefits package and a "small company" culture and work environment. Every employee at Asahi Kasei Bioprocess America can impact our future.
As an Asahi Kasei Bioprocess America employee, you will enjoy:
Strong company culture
Competitive Compensation with Bonuses
Great health benefits with the company paying over 80% of insurance premiums
Wellness Program
Paid Time Off
Strong company match to 401(k) contributions
Tuition reimbursement program
Giving Program
Paid Parental Leave
Position Summary:
We are currently looking for a Field Applications Specialist to join our team at AKBA! The individual in this role will support the Planova virus clearance studies at BSL-2 facilities (either contract research organizations or customer sites). They will also support the virus clearance studies. The Field Application Specialist supports account managers and Planova customers by addressing technical inquires which includes but it is not limited to general Planova operation, viral clearance, integrity testing and troubleshooting. The Field Applications team is also responsible for performing Planova projects in-house at the Glenview facility, including testing of filters sent by Planova users in urgent circumstances. Lastly, the Field Applications Specialist manages all equipment used for virus clearance studies and ensures all equipment is operational and calibrated.
Duties/Responsibilities:
Laboratory Support
Support virus clearance studies at BSL-2 facilities
Support internal laboratory projects at the Glenview facility
Maintain equipment of virus filtration kits
Ensure proper calibration of equipment
Technical Support of Customers
Address technical inquiries from Planova customers and Account Managers
Assist in troubleshooting customer’s technical problems
Support with customer and internal trainings
Documentation
Prepare study reports from validation studies for customers
Generate technical reports from internal studies
Timely communication and regular exchange of information and resources
Documentation of internal and external requests for information
Prediction of future or similar requests
Proactive approach to address future requests
Father in-depth customer processing knowledge and organize findings
Presentation of current projects or project updates at department meeting
Maintain on-going understanding of the biotechnology industry including trends within recombinant protein and plasma fractionation by supporting customer visits, review of trade journals and attendance at industry conferences.
Qualifications/Requirements:
BS in Life Sciences
2+ years lab experience
Experience operating with sterile technique
Experience with nano-filtration or other protein purification is a plus
Strong verbal and communications skills required
Physical Demands/Environmental Conditions:
This position is a hybrid role and will require approximately 50% travel primarily to the east coast. Occasional travel to the west coast and the Midwest will be required. When not traveling work will be completed from the Glenview office or home office.
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As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.
Website: https://ak-america.com/
Headquarter Location: Menlo Park, California, United States
Employee Count: 11-50
Year Founded: 1971
IPO Status: Private