CORE WORK ACTIVITIES

• Meet each TNS personally to deliver the premium gift
• Introduce Encore program to all TNS guests for purchase
• Sell Encore packages to TNS guests who choose to purchase
• Complete all necessary documentation for the program including Encore purchases and other tracking as required
• Maintain minimum production standards for Encore Program
• Other duties and assigned tasks as required
• Position involves sitting, standing, and /or walking 
• Processing of paperwork and computer data requires visual observation
• Ability to communicate clearly and concisely

Key Performance Indicators
(Note that specific targets may vary accordingly to current business strategy):

• Associate will be monitored twice a period and must achieve 90% proficiency.
• Associate's Dials per Hour must not fall below 15 dials per hour in a four-week period.
• Associate must not exceed 8 hours per tour.
• Associate must not fall below a 55% gross book to show rate in a given period.
• Associate's productivity should not fall below other standards as defined by management.
• Verify all packages sold by the Australian Call Centre Telemarketing unit
• Undertake administrative process of packages where applicable
• Activate current open dated pipeline of packages into available dates and tour slots

COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS

Analytical Skills

• Learning

Administration

• Telephone Operations

Interpersonal Skills

• Diversity Relations
• Customer Service Orientation
• Teamwork
• Interpersonal Skills
• Influence

Communications

• Telephone Etiquette Skills
• Listening
• Communication
• English Language Proficiency
• Applied Reading

Personal Attributes

• Integrity
• Positive Demeanor
• Dependability
• Stress Tolerance
• Adaptability/Flexibility
• Presentation