The Accounts Receivable Coordinator - French Speaking manages cash collections and the resolution of billing queries across the EMEA managed region. You will work directly with Smartsheet customers and partners alongside Sales and Customer Success. The expectation is to consistently deliver a high-quality customer experience both internally and externally. 

You will report to the Director of Finance Operations - EMEA and APJ and can work from our Edinburgh, UK or London, UK offices, or remotely from within the UK. 

You Will: 

• Manage your own portfolio of customer accounts 
• Focus on reducing ageing and increasing cash collections
• Work collaboratively to resolve billing queries and ensure timely payment  
• Participate in regular debt reviews 
• Manage high volumes of inbound queries 
• Aim to drive process improvement 
• Complete other responsibilities as assigned to support growth in the EMEA region 
• Perform other duties as assigned

You Have: 

• Fluency in French is required
• 3+ years of related experience within commercial collections 
• A history of meeting or exceeding collections targets  
• Customer Service and service ticket/case management experience 
• Excellent verbal and written communication skills 
• Attention to detail that enables accurate completion of tasks 
• Ability to work independently, manage shifting priorities and handle tasks under pressure 
• CICM qualification advantageous 
• Legally eligible to work in the UK on an ongoing basis

Perks & Benefits: 

• Employer-paid Private Medical and Dental, additional cost for family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
• Teleworking options from any registered location in the UK (role specific)