Service Delivery:

• Supports transitions and knowledge transfer
• Provides services at expected levels with a clear customer service and escalates exceptions
• Corresponds to internal and external inquiries
• Support the measurement and delivery of service levels and SLA/KPI targets

• Manage day-to-day activities (modules to be assigned):

Invoice Processing

• Processing of PO and non-PO invoices, Credit Notes and Down Payments processing
• Timely resolution of Invoices which have a price and quantity deviations and follow-ups including debit balances
• 2WM, 3WM processing
• Ensuring controls are in place and supports Payment Proposal reviews
• Oversight of Goods Receipt / Invoice Receipt and timely clearing
• Providing input for R2P Accruals, account reconciliations and month-end-closing
• Ensure alignment with AP policy, SOP, regulatory requirements

Payments & Month end activities

• Process accounting of advance payments
• Weekly Payment run , Payment proposal creation
• Manual Payments & Exceptional Payments
• Payment Rejection , Refund & return
• Query handling for end-users, Payment status , Invoice status
• Ensure compliance & Controls , Duplicate checks
• GRIR Reconciliation & Follow ups on aged GRIR , AP Aging , Debit Balance analysis,
• Direct Debit reconciliation and clearing
• GL Reconciliation, Blackline

      Customer Solution Center

• Ensure vendor queries responded within 3WD
• Ensure timely vendor SOA reconciliations and BSR submissions with complete review

      Others

• Log initiatives/improvements in CI tools
• Ensure delivery on R2P payment commitments with customer satisfaction above benchmark
• Monitor payment listings and payment processing

     Compliance

• Ensure all processes, policies and procedures are clearly defined, fully documented
• Promote a strong and control environment and follow up on audit issues and implement correcting measures

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.