Work Location:

Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Job Desciption Summary:

PODS and related applications are used for storage of transaction history, customer profile information, limit utilization data, and other data use cases. All data transfer history stored in PODS is logged into Splunk via the Splunk forwarder. This application serves as data provider for many rest api's and acts as repository for many payments rails and wires. Processing pipeline includes both batch and streaming via Kafka.

Presently we are looking for a IT Support Analyst role, with good logical and analytical thinking. The individual is expected to have a background on CD/CI pipelines and Agile scrum methodologies.

ITIL certification or process knowledge highly appreciated.

Here's some of what you may be asked to perform:

• Create change records for releases.
• Manage emergency and expedited changes by working with multiple stakeholders and align to meet business needs.
• Represent change review meetings and help changes navigate from inception to closure adhering to TD release workflow process.
• Lead go live activities and send release notes upon completion of successful deployments.
• Coordinate with external/internal vendors and clients with respect to release communication and help them perform any integration testing efforts.
• Maintain documentation related to process and procedures on release builds and distribution lists.
• Promptly schedule packaging and new applications releases, engage partners. plan parallel work streams when possible.
• Effectively coordinate with L2 support team to handle incident management for outages.
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution.
• Respect TD's technology delivery practices and standards, project management disciplines.
• Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.
• Participate in disaster recovery planning (Define, Review, Test).
• Rigorously build and test applications.
• Perform systems administration: monitor, configure, back-up, authenticate, tune.
• Aim for defect-free programming, create and maintain quality code, provide support during testing cycles and post-production deployment, engage in peer code reviews.

EXPERIENCE & EDUCATION:

Required Experience (Must have):

• Undergraduate Degree or Technical Certificate
• 4-7 years relevant experience
• 2 + years working with Service Now
• Knowledge in CI/CD tools like Git, Bitbucket, Maven, Jenkins, JIRA, Confluence is considered an asset
• Java/Rest API
• Kafka streaming pipeline development
• No Sql experience

Nice to have:
ITIL Certification

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet