McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

As part of their day-to-day operations, retail pharmacy and institutional customers interact with multiple digital platforms within the McKesson ecosystem. Working in close collaboration across the organization and McKesson Technology, this role will be responsible for working with business stakeholders to inform, prioritize and implement the roadmap and day-to-day digital product activities related to the digital customer (B2B) experience.

What you will do:  

You will become fully entrenched in the services provided by McKesson Canada to Retail / Institutional customers, understanding customer needs, business operations and internal/external processes and becoming a domain expert and advocate for the digital customer experience. 

As part of your responsibilities, you will:

• Communicate the product vision and needs of the business to the McKesson Technology Product Management & Development teams.

• Participate in defining goals and KPIs, contributing to building a data-driven culture and using qualitative and quantitative analysis when making key product decisions.

• Lead requirements gathering, and the consultations with internal stakeholders to define customer needs.

• Work internally and with partners to drive the business goals and customer success.

• Participate in creating prototypes, mock-ups, and work with Product UX/Design.

• Oversee validation session with internal users and external customers.

• Document user stories and new features for implementations.

• Maintain and refine the product backlog with the McKesson Technology Product Manager.

• Work with the product team in their practices and participate in the estimation of user stories.

• Attend scrum meetings, participate in sprint planning, stand-ups, retrospectives and demos.

• Write acceptance criteria and participate in the acceptance of the product enhancements.

• Demonstrate the latest iterations to internal stakeholders and customers to gather their feedback.

• Participate in customer, internal, and competitive research.

• Participate in product useability research with customers and internal stakeholders.

• Work with cross-functional teams such as design, privacy, security, account management/sales, procurement, communications, engineering, analytics, product development and other business stakeholders in the development and continued progression of the product roadmap and journey

• Leverage existing tools and identify new ones to support the engagement with McKesson Technology development teams, and partners.

Position Requirements

• 7+ years of product management or business analysis experience or equivalent.

• Bilingual (English / French) is an asset.

• Working knowledge of product development processes.

• Experience with product useability practices; knowledge of user-centered design / product practices.

• Experience in agile environments, but also flexible in waterfall scenarios.

• Ability to work independently and self-manage the unknowns.

• A self-starter with the ability to work with minimal supervision.

• Ability to understand and work flexibly within a complex mix of different technology platforms.

• Customer experience centric mindset focused on improving customer journey.

• Essential communication skills; both verbal and written

• Strong communicator with ability to clearly communicate product vision and expected outcomes.

• Ability to manage multiple stakeholders and various levels across internal groups and various customer types.

• Strong interpersonal relationships

• Professionalism, confidentiality, and good judgment to work on projects at all levels of the organization.

• Understanding of design quality standards

• Strong attention to details

• Strong analytical skills

• Technical and/or development experience; in-depth knowledge of Scrum and Agile Software Development Methodology

• Previous experience in retail operations / healthcare an asset

• Proven ability to work in a fast-paced environment and able to prioritize.

• Ability to work in various size teams and cross-functional environments.

• Strong understanding of the McKesson business ecosystem is a benefit, but not required.

• #LI-JT2

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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