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Job Description:

SIBG Chargeback Analyst

Collaborate with innovative 3Mers around the world

As SIBG Chargeback Analyst you will own operational relationship with assigned SIBG distributors working end to end process for POS and/or chargeback accounts; ensuring all deadlines are achieved. Work with distributors regularly to reduce errors, improve data quality and prevent errors from occurring. Work closely with SIBG Quality Lead when handling data investigation Salesforce cases from business partners. Train, mentor and provide leadership to other members of the team. Back up other POS/Chargeback analysts as appropriate.

The impact you will make in this role

· Monthly claim and resubmit processing for assigned distributors which includes analyzing and resolving errors to get the chargeback claim validated and released for payment.

· Ensure all credit adjustments are issued timely and accurately based on requirements.

· Operational relationship with assigned distributors to reduce errors, improve data quality and improve overall processing time.

· Lead monthly conference calls with top distributors communicating repeat errors and process improvement recommendation.

· Manage and investigate all Salesforce cases assigned within expected deliverables.

· Identify process improvement opportunities and communicate to Sales Operations Supervisor.

· Ensure all necessary written documentation is available and updated to support chargeback transactions in the event of an audit.

· Manage and monitor assigned metrics on a monthly basis.

· Train, mentor and provide leadership to other members of the team.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

· Minimum of a Bachelor’s degree or higher from an accredited institution is required.

· Minimum two (2) years of experience as an Analyst working in chargebacks, pricing, contracts and/or finance is required.

· Minimum of one (1) year of experience working with data and having direct contact with the distributor is required.

· Minimum two (2) years of experience with MS Excel, pivot tables, and formulas is required

· Strong organizational, analytical and time management skills.

Additional qualifications that could help you succeed even further in this role include:

· Bachelor’s degree or higher in Accounting, Business Administration, Communications, or General Business.

· Existing knowledge of chargeback claims processing and order management systems and/or demonstrated ability to learn and apply systems knowledge.

· Experience utilizing LEAN processes.

· Green Belt trained.

· Proficiency working in SAP/Vistex

· Ability to effectively manage high volume of work on a monthly basis.

· Must have excellent oral and written communication skills.

· High level of accuracy and attention to detail.

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

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