Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

Newrez is one of the nation's fastest-growing mortgage lenders. We didn't move into the fast lane because of clever marketing campaigns or flashy television ads -- our talented employees worked hard to help us rise to the top of our industry.

Here at Newrez, we've replaced the stereotypical corporate culture with a casual "dress for your day" work atmosphere that promotes creativity and a collaborative environment that allows our team members to thrive.

POSITION SUMMARY

The Branch Office Coordinator is responsible for maintaining consistency of processes and managing the general office needs of branch sales staff within supported Retail branch.

RESPONSIBILITIES

• Assists Branch Manager and local branch sales staff in day-to-day activities.
• Serves as subject matter expert regarding Caliber policies, procedures, products and technology.
• Coordinates training to disseminate information and educational materials and products to branch staff
• Facilitates communication between field production staff and corporate operations.
• Assists with on-boarding of new branch sales staff.
• Greets and interacts with company clients, vendors and guests.
• Prepares correspondence for routine inquiries.
• Coordinates meetings including scheduling, agenda creation and other arrangements.
• Conducts research, compiles data and prepares summary reports as necessary.
• Creates/modifies documents using Microsoft Word, Excel, PowerPoint or other programs.
• Attends organizational meetings and compiles minutes as required.
• Makes travel arrangements for branch personnel and completes expense reports for branch leadership team.
• Oversees all aspects of general office coordination including:
• Maintaining office calendars
• Answering incoming telephone calls and directs to appropriate individual or documents a message
• Opening, sorting, and distributing incoming correspondence including mail, faxes, and emails
• Signing for and delivers UPS/FedEx deliveries
• Performing general clerical duties including, but not limited to, copying, faxing, mailing and filing
• File and retrieve organizational documents, records and reports
• Maintaining office supply inventory
• Arranges for repair or maintenance of office equipment as needed.
• This position is considered a non-loan originator position, unless the appropriate licensing has been acquired. This means non-licensed employees in this title may not engage in activities of a loan originator, including: communicating directly with borrowers about credit qualification or loan terms, including discussing pricing concessions or other transaction-specific terms or conditions.

REQUIREMENTS

• High school diploma or equivalent required.
• 2+ years' experience in general office responsibilities.
• 1+ years mortgage experience; sales or processing background preferred.
• Excellent computer and Microsoft Office skills.
• Functional knowledge of mortgage business and branch operations.
• Strong organizational/time management skills with ability to multi-task.
• Excellent interpersonal, oral and written communication skills.

Our benefits package includes: comprehensive medical, dental, and vision insurance, short-term and long-term disability, 401(k),10 employer paid holidays, as well as numerous employee discount programs.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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