Position Reports to: Senior Director, Loan Servicing 
Department: Credit Risk 
Location: US-based remote, with a strong preference for candidates within commutable distance to one of NFF’s Offices (Boston, New York, Philadelphia, Oakland, and Los Angeles) 
Salary Range: $80,600 - $87,100

 

About Nonprofit Finance Fund  

Nonprofit Finance Fund® (NFF®) is a nonprofit lender, consultant, and advocate. For more than 40 years, we’ve helped organizations access the money and resources they need to realize their communities’ aspirations. Alongside others, we’re working to build community wealth and well-being and put affordable housing, essential services, quality jobs, and excellent education within reach of more people. At NFF, we envision a world of shared prosperity, where communities have the capital, community assets, knowledge, and agency to thrive. Learn more about our work to achieve our vision through our Theory of Change and Values.   

About This Role 

The Senior Associate, Loan Administration is a key contributor to the accurate servicing and administration of NFF’s loan portfolio. Sitting across Loan Servicing and Portfolio Management, this role maintains complete and compliant loan files, tracks collateral and insurance requirements, ensures accurate data in NFF’s systems, and supports timely responses to borrower requests. The Senior Associate works collaboratively with Underwriting, Portfolio Management, Finance, and Legal to ensure smooth onboarding, reliable reporting, and high-quality servicing support. 

This position requires strong time management, organizational skills, attention to detail, consistency in data management, excellent customer service skills, and the ability to manage multiple tasks in a deadline-driven environment. 

NFF is a remote-first organization with offices in Boston, New York, Philadelphia, Oakland, and Los Angeles. This is a US-based remote role, with a strong preference for candidates within commutable distance to one of NFF’s offices. NFF has core business hours where we expect all staff to be available from 9:00 am to 5:00 pm local time, and occasional travel (5%) is required. 

What You Will Do 

Essential responsibilities for this role include, but are not limited to: 

Insurance & Collateral Tracking (30%) 

• Identify insurance and collateral requirements from executed loan documents. 
• Record policy details, renewal dates, and coverage requirements in TEA/Salesforce. 
• Monitor expirations and request updated policies or certificates before renewal deadlines. 
• Validate submitted insurance documents for required coverages, endorsements, and loss payee language. 
• Maintain up-to-date collateral and insurance records for audits and portfolio reviews. 

Loan File Administration (20%) 

• File and index borrower documents in accordance with NFF’s electronic filing standards 
• Perform periodic file completeness checks to confirm all required loan, collateral, and compliance documents are present 
• Upload documents using correct naming conventions and version control 
• Prepare organized loan file packets for internal and external audits 

Data Entry and Quality Control (15%) 

• Extract key loan terms (rate, amortization, covenants, collateral conditions, guarantors, reporting requirements) from executed agreements 
• Enter and update borrower and loan data in TEA, Salesforce, and related systems with a 100% accuracy expectation 
• Reconcile system fields to executed documents and resolve discrepancies promptly. 
• Track borrower reporting requirements and update system statuses upon receipt of financials or compliance items 

Borrower Communications & Customer Service (15%) 

• Serve as a collaborative point of contact for general borrower questions, providing clear information on documentation needs, reporting expectations, and next steps in their workflow 
• Collect required documents and route complex items—such as modifications or disbursement requests—to the appropriate team member with complete supporting details 
• Track the status of open requests across teams, follow up as needed, and ensure items move through the workflow to resolution 

 Internal Collaboration & Process Support (10%) 

• Partner with Portfolio Management on the collection of loan compliance documents  
• Support the engagement with external vendors for financial spreads, credit reporting, etc.  
• Partner with Portfolio Management and Finance to resolve data issues affecting billing, posting, or reporting 
• Assist with implementation of improved procedures, filing structures, and system enhancements 

 Meetings and Other Duties As Assigned (10%) 

• Attend internal and external meetings as needed 
• As work and community/client needs change assignments, projects, and job duties will be assigned and may change 

Who You Are and Minimum Qualifications 

• A bachelor's degree in a related field and minimum of three (3) years of professional, progressive experience in the nonprofit or financial services industry in loan servicing, loan administration, portfolio management, or related financial services work 
• Understanding of lending concepts, loan documentation, collateral, and insurance requirements 
• Strong ability to extract and interpret key terms from legal and loan documents 
• Excellent organizational skills and strict attention to detail 
• Strong communication skills and a customer service orientation 
• Proficiency with Microsoft Office applications; experience with Salesforce, TEA, or other loan management systems preferred 
• All other equivalent combinations of work experience and training/education will also be considered 

The Strongest Candidates Will Have/Be 

• Commitment to NFF’s values and mission 
• Learning orientation and commitment to continuous improvement, learning, and advancing equity in lending practices 
• Ability to work independently and effectively in a remote environment and build strong relationships with colleagues and partners across geographies and time zones 
• Willingness to collaborate with a dynamic and mission-driven team 
• Strong time management and organizational skills with the ability to effectively manage multiple priorities and deadlines in a fast-paced environment 

Benefits and Compensation 

NFF offers a generous benefits package that currently includes up to twenty (20) paid holidays/business closure days, three (3) floating holidays, unlimited flexible time off, group medical insurance with a funded health reimbursement account, dental and vision plans, life insurance and disability plans, a retirement plan with both a non-elective employer contribution (4%) and additional match contribution (2%), a “work from home” fund, and flexible spending accounts to cover health, dependent care, and commuter costs. 

This is an exempt, full-time role with an annual salary range of $80,600 - $87,100. A compensation offer is based on a candidate’s background and years of relevant experience, with consideration for internal equity. Because of our strong commitment to equity and growth, we do not negotiate compensation offers.