We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate the four values above.  

Key Attributes for Success 

To excel in this role, candidates must possess a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and maintaining a positive atmosphere for our guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center. 

Genuine Passion for Service: 

• Desires to exceed guest expectations and create unforgettable experiences. 

• Enjoys demonstrating enthusiasm and dedication in providing exceptional service. 

• Wants to make every interaction memorable and positive. 

Strong Teamwork Abilities: 

• Enjoys collaborating effectively with colleagues and partners. 

• Likes building and nurturing strong relationships within the team. 

• Values the importance of teamwork in achieving shared goals. 

Adaptability: 

• Enjoys handling unexpected challenges with flexibility and composure. 

• Wants to quickly adjust to changes in the environment to ensure guest satisfaction. 

• Thrives in dynamic and fast-paced work environments. 

Effective Communication Skills: 

• Desires to listen attentively and respond empathetically to guests and colleagues. 

• Enjoys conveying information clearly, confidently, and with warmth. 

• Wants to communicate with clarity and precision to ensure understanding. 

Guest-Centric Approach: 

• Values putting guests at the center of all actions and decisions. 

• Likes anticipating guest needs and consistently exceeding expectations. 

• Wants to create a welcoming and positive atmosphere for all guests. 

Proactive Problem-Solving: 

• Desires to identify and resolve issues creatively and efficiently. 

• Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities. 

• Likes taking initiative to address potential problems before they escalate. 

Meticulous Attention to Detail: 

• Wants to pay close attention to details that contribute to guest satisfaction. 

• Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards. 

• Desires to take pride in delivering flawless experiences through meticulous attention to detail. 

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do 

• Greets visitors at establishment, determines nature of business, and notifies person called upon on visitor's arrival. 

• Schedules, takes notes, and sends recaps for all HR meetings to the appropriate team members.  

• Maintains the office waiting area and conference room presentation. 

• Answers, screens, and routes incoming calls to the appropriate individuals in addition to taking messages as needed. Manages the office budget, supplies, and processes expense reports.  

• Leads the ordering of event meals, supplies, and other miscellaneous items.  

• Sends out communication to the arena staff regarding policy changes, office closures, and other HR updates.  

• Facilitates the planning of hiring events, orientation, and workshops.  

• Acts as the overall support on Human Resource projects such as: recruitment, payroll, and general HR tasks.  

CANDIDATE PROFILE: Who You Are 

• The Front Desk Receptionist has 2+ years proven experience as front desk representative, agent, or relevant experience. 

• High school diploma: additional qualifications will be a plus. 

• Always possess a welcoming and friendly demeanor. 

• Experience managing and redirecting phone call and emails. 

• Dynamic communicator and cross-department collaborator. 

KEY COMPETENCIES: Skills You Possess 

• Knowledge of office management and administrative work.  

• Great organizational and multi-tasking skills. 

• Strong communication and people skills; customer service oriented is you at your core.  

• Working knowledge of Microsoft Office computer applications such as Word, Excel, PowerPoint, Outlook and Teams. 

ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her/their normal description.