Meet the team:

The Corporate Quality Compliance Team collaborates with cross-functional business partners to guide effective business solutions while assuring strict adherence to regulatory compliance requirements. Within this team, our Corporate QA Training Department designs, implements, and continuously improves training programs that align with corporate QMS and external requirements (e.g., FDA, ISO 13485) while incorporating industry best practices.

We’re seeking an experienced Quality Compliance Specialist who can evaluate and implement corporate-wide improvements to our training programs, systems, and processes. You’ll play a key role in fostering a culture of growth and continuous improvement, partnering across global teams to deliver training that makes a difference.

Where you come in:

You support internal and external audit activities as assigned regarding Training processes or requests

• You will drive and support improvement initiatives geared towards simplification, standardization, and overall effectiveness of our QMS training programs
• You will proactively identify continuous improvement opportunities—through data analysis such as gap assessments, internal feedback, external benchmarking, data analysis, and the use of available technology—while supporting prioritization aligned with our organization’s business needs and long-term strategies
• You support or will be responsible for corrective and preventive action (CAPA) activities (initiation, phase review, tracking, and reporting) related to training process or outcomes
• You will work collaboratively with cross-functional teams to determine user’s training requirements, identify gaps in existing user training requirements, and resolve any findings
• You will create, evaluate, or update training course materials suitable to the intended audience, and you will establish training evaluation methodologies to evaluate training effectiveness based on risk
• You will support multiple projects simultaneously by driving Training-related process improvements that require cross-functional collaboration and quality planning with impact evaluation, risk assessment, and resulting quality records.
• This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

What makes you successful:

• You have experience working within a regulated industry (medical device, pharmaceutical, aerospace, etc.) with direct responsibilities for training (i.e., determination of needs, training assignment management, competency assessments)
• You are customer-service oriented and eager to build strong relationships with internal stakeholders while addressing business needs.
• You apply critical thinking and change management skills to solve problems, recommend solutions, and drive desired results
• To perform this job successfully, an individual must value and demonstrate diligence for compliance, as well as demonstrate technical competence and good judgement associated with each essential duty and responsibility
• You work independently, have a high degree of accountability and accuracy of work
• Ability to flex and adapt to rapidly changing circumstances in a dynamic, fast-paced environment
• Strong project management and organizational abilities
• Proficiency with learning management systems (LMS) and e-learning platforms such as SAP SuccessFactors Learning Administration Module
• Understanding how training, development, and performance improvement contributes to an organization's competitive advantage

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 5-15%