HR Service Delivery Associate (Thai Speaker)

Posted:
12/18/2024, 12:01:26 PM

Location(s):
Subang Jaya, Selangor, Malaysia ⋅ Selangor, Malaysia

Experience Level(s):
Junior

Field(s):
People & HR

Workplace Type:
On-site

Job Descriptions:

To provide quality customer service in response to inquiries received be the main contact for the customer in handling a question or problem and keeping the customer updated with timely and frequent updates as to the progress of resolving the issue.
Works towards possessing in-depth knowledge of system behavior.
Accurately handles processing of transactions related to new hire, terminations, personal and job changes.
Resolves complex inquiries and requests that are escalated through other support groups within HRSS.
Conducts or assists with complex issues, transactions and policy interpretation to resolve issues, recommends solutions and assists with facilitation of resolution.
Ensures actions are in compliance with Company policies and procedures and to local, state, and federal employment law.
Participates in and contributes to special assignments and projects as needed.
Facilitates background investigations and other due diligence activities
Coordinates candidate referral payments
Performs data entry and maintenance in various company systems to ensure accurate candidate identification
Provides navigational support to Recruiters, Managers on Workday system
Provide quality customer service in response to inquiries made via phone or e-mail from Candidates, Employees, Hiring Managers, and Internal Business Partners
Uses procedures, policies, knowledge database and other reference materials to fulfill job duties
Handles cases with customer service techniques defined in Training Modules for Talent Acquisition.

Job Requirements:

• Fluent in spoken and written Thai Language.

• 1+ year of diverse cross-functional HR experience as a strong performer within a large organization will be an added advantage.

• Ability to adapt to a rapidly changing environment.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

• Excellent verbal communication including proper grammar, tone, and a clear speaking voice to ensure solid communication with the customer via phone and in person.

• Excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing

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HR Service Delivery Associate (Thai Speaker)

Job Descriptions:

To provide quality customer service in response to inquiries received be the main contact for the customer in handling a question or problem and keeping the customer updated with timely and frequent updates as to the progress of resolving the issue.

Works towards possessing in-depth knowledge of system behavior.

Accurately handles processing of transactions related to new hire, terminations, personal and job changes.

Resolves complex inquiries and requests that are escalated through other support groups within HRSS.

Conducts or assists with complex issues, transactions and policy interpretation to resolve issues, recommends solutions and assists with facilitation of resolution.

Ensures actions are in compliance with Company policies and procedures and to local, state, and federal employment law.

Participates in and contributes to special assignments and projects as needed.

Facilitates background investigations and other due diligence activities

Coordinates candidate referral payments

Performs data entry and maintenance in various company systems to ensure accurate candidate identification

Provides navigational support to Recruiters, Managers on Workday system

Provide quality customer service in response to inquiries made via phone or e-mail from Candidates, Employees, Hiring Managers, and Internal Business Partners

Uses procedures, policies, knowledge database and other reference materials to fulfill job duties

Handles cases with customer service techniques defined in Training Modules for Talent Acquisition.

Job Requirements:

• Fluent in spoken and written Thai Language.

• 1+ year of diverse cross-functional HR experience as a strong performer within a large organization will be an added advantage.

• Ability to adapt to a rapidly changing environment.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

• Excellent verbal communication including proper grammar, tone, and a clear speaking voice to ensure solid communication with the customer via phone and in person.

• Excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email.

Accenture

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