Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting

Job Description

What will you do?

• Perform remote and on-site troubleshooting, maintenance, repair and installation on all Cytomat Familly and other LAI system components and instrumentation.
• Perform on-site training relative to system service, maintenance, and basic operation.
• Keep track and maintain your local spare part's inventory.
• Diagnose problems over the phone and/or using remote software. Where necessary, follow up with on-site work or dispatch third-party service providers for on-site work. Follow up to ensure problems were resolved to the customer’s happiness.
• Actively monitor the status of contract, warranty and time and material installed customers. Track and schedule on-site PM visit(s).
• Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, Field Service Reports, Service Work Orders and Quotes

How will you get here?

• Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment
• You must be able to freely travel throughout Europe
• Analytical trouble shooting and problem-solving abilities
• Excellent hand-eye coordination and manual dexterity
• Excellent interpersonal skills in English, verbal and written, any other language is a plus
• Independent, service-minded individual who can converse with customers at all academic levels
• Highly organized, self-sufficient and motivated individual who is adept at administration
• Clean Driving license required
• Hands-on engineering experience, especially within the field of automation