We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Onboarding Specialist II will perform various office duties including but not limited to - receive and process incoming documents; audit all contract documents for data accuracy and compliance with various state, regulatory, and underwriting requirements; and key owner conversions into Club accounts. Identify discrepancies and inaccuracies that prevent contract eligibility for securitization, flag accounts that violate documented business rules, and assist with resolution of these discrepancies with Travel & Leisure business partners. Meet department production and quality expectations. Additional duties may involve escrow functions, lender and status code updates and systems testing. Stay up to date with corporate and departmental policies, use appropriate discretion with confidential information and communication, and complete ad-hoc projects and assignments as requested by management.

How You'll Shine:

• Audit contracts for accuracy and compliance with state, regulatory and underwriting requirements, across all brands
• Coordinate resolution of contract discrepancies with business partners and owners, log and deliver hold checks
• Complete other duties as assigned by management

What You'll Bring:

• Excellent verbal and written communication skills
• Ability to be detailed, accurate and thorough.
• Ability to multitask, adapt to changes, perform complex tasks and projects, in a demanding work environment.
• Must possess good time management and organizational skills.
• Dedication to providing exceptional customer service.
• Deadline conscious with strong drive and initiative
• General understanding of securitization and underwriting requirements
• Ability to management workload using department dashboards

Technical Skills

• Intermediate PC skills, proficiency in MS World, Excel, PowerPoint and Outlook

Job experience

1-year previous experience in customer service

Experience equivalent to the education requirement may be accepted in lieu of the education requirement

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.