As the Area Head of Operations, you will lead the operational activities and manage the activities of the Dialysis Centers in North - East Poland, ensuring a productive workforce and collaborating with senior staff on strategic planning. Your focus will be on delivering high-quality services efficiently and effectively. Join us and lead a dedicated team towards operational excellence. Drive strategic initiatives, foster a high-performance culture, and ensure the delivery of exceptional care services.

Key Responsibilities:

Leadership & Direction: 

• Communicate local action plans aligned with the broader organizational mission. 
• Motivate and guide the team and Head of Dialysis Centers to achieve business goals
• Ability to manage the structure of departments

Performance and Operations Management: 

• Set performance objectives, monitor progress, and take corrective actions to ensure targets are met. 
• Oversee clinic operations, ensuring the delivery of high-quality services and adherence to operational measures. 
• Planning and maintaining staffing levels that consider budget and quality parameters.

Collaboration:

• Work closely with international and local commercial operations leaders, care delivery functions, and various G&A departments such as Medical, Legal, Compliance, and HR. 
• Engage with external service providers, suppliers, local authorities, and government representatives. 
• Building and maintaining long-term business relationships with service providers, hospitals, provincial NHF branches

Strategic Planning: 

• Contribute to and implement strategic planning systems. 
• Drive operational improvements and excellence measures. 

Budgeting:

• Develop and manage budgets, audit outputs, and analyze data for informed decision-making. 

Compliance:

• Ensure compliance with regulatory requirements, industry standards, and company policies. 
• Lead quality assurance efforts and evaluate risks. 

Capability Building:

• Identify development needs, build team capabilities, and provide coaching to enhance performance. 

Requirements: 

• Master’s degree in General Management, Finance, Clinic Management, or a related field.
• 5+ years of experience in supervising and directing teams and resources. 
• Experience in the pharmaceutical or medical technology industry is a plus, healthcare experience is preferred  
• Fluent English and Polish
• Strong track record of effectively managing third parties 
• Strong strategic, analytical, and planning skills. 
• Effective communication, interpersonal, and presentation skills. 
• Negotiation skills
• Recruitment skills
• Strong project management capabilities and financial acumen. 
• Proactive, flexible, and commercially aware. 
• Proficiency in IT tools (MS Office, CRM, SAP) and modern communication systems.