POSITION:                Operations Conversion Staff

DEPARTMENT:       Operations, Conversions

REPORTS TO:        Operations Supervisor

FLSA STATUS:       Part-Time / Hourly / Nonexempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

Under general supervision, members of the Event Operations Staff are responsible for work in all aspects of the conversion process for assigned events to include set up, maintenance and breakdown of the exhibit hall, ballrooms, salons, meeting rooms, exterior lawn events, and other meeting spaces at the Wilmington Convention Center.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Participate in all aspects of the Conversion process in preparation for events.
• Assist with pre/post event set up and strike, day/evening.
• Duties include setting up and tearing down flooring, portable chair placements, operable walls, barricades, staging, tables, other furnishings and equipment.
• Utilize industrial equipment such as pallet jacks, material handling carts and dollies to transport items to and from storage areas to event locations.
• Maintain cleanliness and order in the storage facility and other areas of the convention center.
• Assists during scheduled events.
• Step in and assist with Housekeeping Department tasks and duties related to

events and projects upon request by the supervisor on duty.

• Provides excellent customer service to a wide variety of customers, be they internal staff members or external clients and guests.
• Maintains an active presence during all scheduled events, assists in requests or changes to event activities and equipment before, during and after events. 
• Report irregularities, discrepancies, damage, loss of property and safety concerns promptly to supervisor.
• Work extended and/or irregular hours including nights, weekends and holidays, as needed.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Skills and Abilities:

• Able to lift, push, and move equipment and walk for extended periods of time
• Must be able to lift 35lbs. 
• Able to operate basic warehouse equipment such as, and not limited to, pallet jacks, hand carts, floor carts, and chair carts.
• Good organization skills
• Able to follow directions and a willingness to learn
• Good oral, written and interpersonal skills
• Ability to work with like team members
• Ability to work irregular hours, shifts that include days, evenings, nights, weekends and holidays

EDUCATION AND/OR EXPERIENCE  

• High school diploma or general education degree (GED)
• Experience in an event setting is a plus
• No experience? Will train enthusiastic and eager to learn individuals.  

SKILLS AND ABILITIES

• Ability to prioritize work, utilize good organizational skills, meet tight deadlines in an efficiently
• Ability to work effectively under pressure within stringent schedules.
• Excellent communication skills, both oral and written.
• Ability to interact with guests, vendors, and staff in a friendly, courteous, and polite manner.
• Ability to work independently, exercising judgement and initiative.
• Ability to maintain effective working relationships with the WCC team, exhibitors, patrons, and others encountered during the course of events.

OTHER QUALIFICATIONS 

• Available to work flexible hours, including nights, weekends, and holidays.
• Ability to meet the physical demands of the position.

WORKING CONDITIONS

Location: On Site - Wilmington Convention Center

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 100 pounds. This position requires work in both indoor and outdoor settings and may be subjected to adverse conditions.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.