The Team Lead for O2C (Order to Cash) Collections and Overall O2C Process will be responsible for managing the end-to-end O2C functions, driving collections efficiency, optimizing cash flow, ensuring adherence to processes, and leading a high-performing team. This role requires strong leadership, analytical, and stakeholder management skills to maintain operational excellence and foster continuous improvement.

What You'll Do:

Collections Management:

• Monitor and manage accounts receivables, ensuring timely collection of outstanding payments.
• Develop and execute strategies to reduce overdue receivables and dunning failures.
• Handle escalations for payment-related inquiries from key customers and internal stakeholders.
• Collaborate with the sales and customer service teams to resolve disputes affecting collections.
• Analyze customer payment trends and recommend credit control improvements.

O2C Process Management:

• Oversee the entire O2C process, including order management, invoicing, credit control, Billing and cash application.
• Ensure accurate and timely processing of orders, billing, and cash receipts.
• Identify process inefficiencies and implement improvements to streamline workflows.
• Monitor compliance with company policies, controls, and regulatory requirements.
• Drive automation and innovation through the adoption of new technologies and best practices.

Team Leadership:

• Lead, mentor, and develop a team of collection specialists and O2C process associates.
• Set performance goals and conduct regular performance reviews.
• Encourage a culture of continuous learning and development.
• Foster collaboration and teamwork within the department.

Stakeholder Management:

• Serve as the primary point of contact for internal and external stakeholders regarding O2C operations.
• Provide regular updates and reports to senior management on KPIs and collection performance.
• Maintain strong relationships with key customers to ensure smooth collection processes.

Key Performance Indicators (KPIs):

• DSO (Days Sales Outstanding) and collection efficiency rates.
• Reduction in aged receivables (especially 90+ days).
• Achievement of monthly and quarterly cash flow targets.
• Timely and accurate reporting of O2C metrics.
• Process improvement initiatives and automation success

What You Bring:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• MBA or relevant certifications (preferred).
• 10+ years of experience in O2C processes, collections, or credit management, with at least 2 years in a leadership role.
• Proven track record of managing collections and cash flow improvements.
• Strong understanding of end-to-end O2C processes.
• Excellent leadership and team management skills.
• Analytical mindset with problem-solving abilities.
• Strong communication and negotiation skills.
• Proficiency in ERP systems (SAP, HRC, Salesforce etc.).
• Experience in process automation and digital transformation.

Preferred Attributes:

• Results-driven with a focus on continuous improvement.
• Adaptability to process changes and dynamic business environments.
• Collaborative approach with cross-functional teams.