About this role

The Client Experience Management (CEM) team sits between the Institutional Client Business (ICB) and functional teams across Tech & Operations, acting as a client’s central point of contact for day-to-day servicing, queries and resolution. CEM works directly with our Client Business teams to ensure all servicing needs of our consultants and clients are understood and aligned with operational teams across BlackRock, while also supporting ongoing account management throughout the client journey.

In addition, the team ensures that BlackRock’s operational service offering continues to evolve alongside industry and client trends, focused on digital efficiencies that lead to outstanding service excellence.

Job Summary

Are you looking for a role with a top investment management firm in which you can directly impact our clients? We are pleased to offer an outstanding opportunity to join our growing team in Atlanta iHub, driving client experience innovation at the ground level!

This position provides an opportunity to learn about the investment management industry and the institutional clients we service, while collaborating with relationship managers across our client and consultant coverage teams. You will work directly with our clients to resolve operational issues and raise more sophisticated subject matters to internal partners. Initially supporting senior members of CEM in all aspects of client service, you will be encouraged to progress rapidly and eventually own responsibility for client coverage.

Responsibilities

• Independently provides service support to an assigned group of clients with lower complexity.

• Builds proactive operational service plans, aligned with client expectations and strategic delivery initiatives.

• Serves as the connector between our clients and the broader organization to ensure delivery of clients' operational needs. Partners in this effort include, but are not limited to, relationship management as well as onboarding, implementation and portfolio management, as well as product specialists.

• Thoughtful delivery of client experience through every stage of a new onboarding.

• Ensures relevant teams understand timely and accurate client requests (invoices, reporting, price files, data etc.) for non-complex clients.

• Brings operational support to sales process where appropriate. Including operational input on RFPs, pitch participation, and operational content in new business due diligence processes.

• Drive Operational Due Diligence meetings with clients showcasing BlackRock's value proposition, coordinating functional presenters and materials, collecting, and sharing feedback.

• Participate in projects/initiatives (regulatory, platform and/or client) to the extent they impact the client.

• Thrives in a culture of excellence, innovation, communication, and accountability!

• Embrace the use of technology and digital tools to deliver an excellent client experience.

Requirements

• 1-3 years of proven experience in client service, operations, sales, investment consulting or portfolio management support.

• BA/BS equivalent.

• Strong grasp of Microsoft Office applications, with a technical skill that allows you to multitask many programs at once.

• Ability to efficiently handle deadlines, be self-motivated and work independently, while also collaborating with the broader team.

• Ability to build and grow relationships both externally with clients and internally with partners.

• Shows innovative problem-solving capabilities and ability to think and act quickly and creativity.

• Is consultative while user-friendly, operates with discretion, exercises sound judgment and humility.

• Creates and maintains a culture of accountability, transparency, and ownership.

• A heart for championing and demonstrating empathy for clients and third parties.

• Possesses strong oral and written communication.

For Princeton, NJ Only the salary range for this position is USD$90,000.00 - USD$127,500.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. For Wilmington, DE Only the salary range for this position is USD$85,000.00 - USD$117,500.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.

 

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email [email protected]. All requests are treated in line with our privacy policy.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.