About The business:

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

About our Team

As a Clinical Implementation Specialist, you are a part of the Customer Success team which is focused on delighting the customer. As a team we do this by providing critical implementation and project management, clinically focused product adoption and engagement services, customized training programs, and commercial readiness / go-to-market support.

About the Role

As a Clinical Implementation Specialist, you will play a pivotal role in driving the successful implementation of our Clinical Solutions for a diverse range of healthcare clients. You will lead complex projects and manage high-profile accounts while ensuring exceptional service delivery and customer satisfaction. Your expertise in clinical workflows, project management, and stakeholder engagement will be critical to the success of our clients and the overall impact of our solutions. 

Responsibilities

• Lead the implementation of Clinical Solutions for large and complex healthcare organizations, ensuring alignment with client goals and timelines.
• Develop and maintain comprehensive project plans, including milestones, timelines, and resource allocation, while adapting to evolving client needs.
• Serve as the primary point of contact for key stakeholders, including clinical leadership and executive sponsors, to ensure clear communication and alignment on project objectives.
• Conduct in-depth assessments of client requirements, workflows, and operational challenges to tailor implementation strategies effectively.
• Collaborate with cross-functional teams, including Product, Technology, and Subject Matter Experts, to ensure the delivery of relevant solutions and address any technical issues.
• Provide virtual and on-site training and support for clients, ensuring that staff are proficient in utilizing our products to enhance patient care.
• Identify potential risks and challenges during implementation and proactively develop strategies to mitigate them, ensuring high levels of customer satisfaction.
• Analyze client feedback and implementation outcomes to drive continuous improvement in processes and service delivery.
• Stay current with industry trends, clinical best practices, and product updates to provide informed recommendations to clients

Requirements

• Current Registered Nurse or Medical Doctor/Physician licensure with direct patient care experience.
• Fluent in English and Arabic.
• Minimum of 5 years of experience in clinical implementation, customer engagement, or consulting within the healthcare sector.
• Strong experience with Electronic Health Record (EHR) systems (e.g., Epic, Cerner, Allscripts/Altera) and clinical informatics.
• Proven project management experience, with a track record of delivering complex projects on time and within scope.
• Excellent communication, presentation, and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
• Strong problem-solving abilities and a proactive approach to identifying and addressing challenges.
• Ability to work collaboratively in a matrixed organization and across functional teams.
• Willingness to travel to client sites in the region as needed (up to 50% of time).
• Project Management Professional (PMP) certification is a plus.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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