What You Will Do 工作內容
- Handle and manage customer orders, including OEM eyewear frame-related matters
- Communicate effectively with customers and factories to ensure smooth order processing
- Provide professional customer service and maintain strong customer relationships
- Resolve customer inquiries, complaints, and return/exchange issues
- Support customer service projects and assist the sales team in solving order problems
- Coordinate through various platforms (Line@, Email, Telephone, etc.)
- Participate in shift rotation as required by the company
- 處理並管理客戶訂單（包含代工框相關事務）
- 與客戶及工廠有效溝通，確保訂單流程順暢
- 提供專業客戶服務並維護良好關係
- 解決客戶問題、客訴及退換貨事宜
- 支援客戶服務專案，協助業務同仁處理解決訂單問題
- 透過多種平台（Line@、Email、電話等）即時回覆客戶
- 須配合公司輪班
What We Offer 我們提供
- Competitive salary and transparent performance bonus scheme
- Professional training in customer service and vision care industry knowledge
- Opportunities to work with international teams and expand career growth
- Employee benefits including health programs and product discounts
- 具競爭力的薪資與透明的績效獎金制度
- 專業培訓（客服技巧與視力保健產業知識）
- 與國際團隊合作的機會，擴展職涯發展空間
- 員工福利（健康計畫與產品折扣）
What We're Looking For 任職要求
- At least 1–3 years’ experience in customer service, sales coordination, administra tion, or related roles (vision care/optometry industry experience is a plus)
- Good communication skills in Mandarin and English (Intermediate level or above)
- Proficiency in MS Excel, Word, and PowerPoint
- Strong attention to detail, pressure resistance, service-oriented, and a team player
- 1–3 年以上客服、業務助理、行政或相關工作經驗（具視力保健／驗光產業經驗者佳）
- 具良好中英文溝通能力（中等程度以上）
- 熟練使用 Excel、Word、PowerPoint,
- 積極細心、抗壓性高、具工作服務熱忱、樂於團隊合作
Your ZEISS Recruiting Team