Company:  

US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

Sales Territory:  

None

Zip Code:

48188

Travel Percentage:  

Up to 50%

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison.  Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Essential Functions: • Hire, manage and retain support team talent. Develop and mentor junior team members on technical, professional and soft skills. • Ensure the team is performing at a high-level. Oversee accountability to company and departmental processes and procedures and adherence to service level agreements, resolutions times and queue management. • Document all incoming requests and outbound contacts using designated internal tracking systems. • Identify customer support team strengths and weaknesses through review of Problem Determination Procedures (PDP) and customer support related reports and analytics. • Serve as an escalation point for customers requiring interaction with a manager. • Function as a point of contract for cross-functional teams related to technical needs and pre- or post-sales support. • Maintain strong working knowledge of the CX product suite, including updates and functionality, features and roadmap for future functions. • Responsible for properly planning for and handling all scheduled maintenance events from an in-app perspective and unscheduled CODERED situations with in-app messaging, special tagging and collaboration with L2+ and executive leadership where applicable. • Collaborates with PM, Product and SDM on in specialty programs and pilots and additional “white glove” service areas to ensure L1 readiness. • Other duties as assigned. Minimum qualifications: • 3 years customer service management experience in a chat-center environment. • Experience in a medium to large call or chat center environment. Preferred qualifications: • Bachelor’s in English, creative writing, journalism or related field. • Experience leading or managing a customer-facing team. • Experience in customer service, training, hospitality, or related field. • Proficient with Microsoft Office Suite. • Experience with mobile application function and customer facing browser-based application functions. • IT Certification such as A+, CSP, MCP, or similar.

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.