Customer Operations Supply Chain Program Manager

Description -

Serve as the primary interface with the Indirect Channel Partner (Customer) addressing HP Supply Chain operational performance. Lead cross functional teams to address, solve and manage improvement plans to achieve operational excellence. 

Key Responsibilities:

• Channel partner advocate within Supply Chain Operations.
• Drive performance improvements and minimize vendor compliance deductions to enable positive channel partner experience.
• Proactively facilitate and drive cross-functional (Order Management, Logistics, Sales, 3PL’s, Category) engagement to resolve operational issues
• Analyze metrics and trends and engage with channel partners to optimize supply chain performance.  (i.e.: OTD, Fill Rate, ASN accuracy, and other account-specific metrics)
• Participate in HP supply chain network initiatives/programs representing the Channel Partner needs.
• Lead channel specific supply chain initiative to champion, influence and implement while balancing service vs cost
• Communicate and publish updates to executive management on key channel partner programs.
• Lead operational reviews with the channel partner and extended teams
• Partner with channel partner and HP organizations to facilitate attainment of monthly and quarterly revenue objectives.

Experience:

• Experience working with Channel Partners, Sales, Category, Logistics and 3rd Party service providers
• Customers type Consumer/Commercial driving US Operational Experience
• Broad Supply Chain and Logistics experience (Manufacturing to customer delivery and reverse logistics)
• Understanding of HP Supply Chain Systems and HP/Partner Interfaces ( OIS, ERP, EDI, OSS)

Skills:

• Strong business acumen of Consumer and Commercial Indirect Business
• Proven leadership skills to influence, make independent judgments, drive cross functional teams and actions
• Strong presentation and communication skills; Ability to translate data into information; ability to adapt information sharing with various levels of management
• Ability to make decisions with limited information and translate it into proper level of communication
• Mastery in problem-solving and analytics
• Demonstrated teamwork and collaboration skills
• Ability to work with virtual teams
• Advanced MS Excel and Powerpoint skills; Experience with data analytics tools (Power BI,)
• Advanced analytical skills to use Digital Supply Chain tools to identify process opportunities and drive actions

• Mastery in English and comprehension

Qualifications

• First level university degree or equivalent experience; advanced university degree preferred.
• Typically 6-10 years of experience in a supply chain function.
• Channel Partner experience 

Job -

Supply Chain & Operations

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement