About The Role:


The Settlement Specialist is part of the Collections Department which focuses on supporting the business, customers and ongoing strategic initiatives to support the success of the Phoenix Servicing Center as a whole. In this role, you must be able to work independently, have strong process improvement and performance management skills.

The ideal candidate brings a positive mindset to our team environment and embodies the pillars of the Phoenix Service Center (Supporting scalable and efficient growth, Providing caring customer experiences, Operating with integrity, Building flexible talent and engaged team).

 

What You’ll Do:

• Review submitted settlements and assign for approval as needed
• Process proposed settlements after settlement approval
• Proactively contact customers or customer representatives to negotiate settlement payments
• Provide direct feedback to CCPs on incorrectly submitted settlement proposals
• Partner closely with internal and external teams to creating open communication, monitoring and providing feedback
• Support operational policy and procedures by developing effective controls and updates to current processes
• Support all other ongoing responsibilities assigned
• Provide regular performance reporting to senior management

 

What We Look For:

• Bring a flexible mindset –we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high-quality work output
• Excellent time management and work prioritization skills
• Capable of completing assigned tasks with careful attention to detail
• Ability to thrive in a dynamic, fast-paced and changing environment with ease and with minimal supervision
• Excellent verbal and written communication skills with the ability to work effectively with a wide range of people
• Proven track record of meeting and exceeding production and quality expectations
  
  

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