We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

The opportunity

Reporting to the Vice President, Group Functions Technology, the AVP of Group Functions Technology (GFT) – Risk and Legal will be responsible for shaping the IT strategy and vision for the Group Functions (GF) Financial Risk Management team and GF Legal team, as well as their associated business units including Government Relations and Investigative Services. 

This role is accountable for formulating and driving global information services, technology strategies, management and implementations as well as providing support for day-to-day operations. This role is the single point of contact for technology services and has a clear mandate to identify opportunities to utilize technology to maximize productivity as well as efficiencies while supporting the evolving needs of the business and their clients across Canada, the United States, Japan, Hong Kong and the rest of Asia.  This includes helping to develop the IS application strategy and its execution to meet goals within agreed targets and within budgets for GFT.

This role is accountable for effectively leading and managing large and complex IS application integrations and the coordination of technical infrastructure projects, ensuring that the communication of requirements and expectations are clear and projects are well governed.

This individual will be tasked with overseeing the information risk management and data protection program, monitoring the effectiveness of security risk management and third-party management functions while supporting stakeholders and senior leadership to drive their management analytics & automation for the business.  The successful candidate will provide thought leadership to a scaling, data driven global company while enabling the team to advance their domain knowledge and technical skills.  

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

                                                                                                                                                           

Responsibilities:

Individual Accountabilities:

• Direct the function with thought leadership, develops and provides authoritative advice related to new and innovative solutions
• Develop a service oriented team and culture across GFT
• Add value while ensuring business goals are met
• Operate within budget targets
• Oversee all IS roles, services, budgets and savings within GFT
• Implement IS vision and operating model within GFT
• Manage the delivery of services to associated SLAs that enable the achievement of GF business unit goals globally
• Manage the relative technology spend ratio between Build and Run
• Support compliance to the Group Functions Information Risk Management posture for GF
• Execute IS talent strategy and development of IT professionals 

Key Shared Accountabilities:

• Leveraging technology to optimize efficiencies and standardized business processes.
• Drive continuous improvement (i.e. lower unit costs)
• In conjunction with the Architecture Office, develop appropriate application architecture standards for Global Risk and GF Legal and enforce adherence.
• Timely and efficient deployment of business applications
• Vendor management strategy and execution with BUs and Procurement.
• Active participation and input into appropriate Business Continuity Planning, Disaster Recovery, Information Risk and Security globally for GFT.
• Optimize GFT’s budget.  Reduce costs and improve efficiencies through continuous improvement for more effective operations, sourcing strategies or business processes.  Headcount planning across the areas of accountability and the selection, retention and development of senior level professional staff for the GFT across the Toronto, Waterloo, India and Manila locations. 
• With a focus on key vendors, leverage global practices to manage GFT vendor relationships in coordination with Procurement and the Category Owners and Managers.                                                                                                                              

Qualifications:

• BS/BA in Computer Science, Computer Information Systems, Business or related field.
• At least 5-7 years of increasing responsibility and experience in managing systems initiatives for financial or product risk business partners and/or legal business partners
• Strong relationship management, partnering and collaboration skills to be effective in influencing enterprise stakeholders, excellent written and verbal communication skills to prepare communications and interact effectively with senior levels of management as well as being able to operate comfortably at all levels of the organization
• Experience in defining and executing Safe Agile Continuous Delivery framework or similar framework to effectively execute project delivery
• Direct experience supporting operational teams and service management to achieve operational SLA’s
• Experience in designing and building domain specific systems with an ability to execute on rapid prototyping or proof of concept pilots, utilizing AI or other emerging technologies
• Understanding of key industry control frameworks such as COSO, COBIT, etc.
• Broad knowledge and understanding of systems architecture, infrastructure, security and applications
• Ability to interpret and understand Technology Risk policies and standards
• Strong technical understanding of enterprise computing solutions including cloud hosting, SaaS models and oversight responsibilities
• Demonstrate proactive business judgment and decision-making skills to consistently provide sound and effective business decisions
• Understanding of Internal Audit practices and processes
• Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously

Nice-to-have (what sets you apart)

• Demonstrated ability to aggregate and analyze quantitative and qualitative data
• Innovative thinker
• Highly adaptable and comfortable working in, and through, ambiguity and change.
• Self-starter, results oriented, and highly motivated team player who can work both independently and collaboratively
• Strong organizational skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality
• Demonstrated understanding for the complex and ever-changing regulatory environment
• International exposure and ability to work with a variety of cultures and perspectives
• Strategic thinker, thinks conceptually beyond day-to-day business realities, creates a clear vision for the business and adopts a long-term perspective. 
• Ability to engage and influence at all levels of the organization.  Interacts in ways that gain acceptance and commitment, influence opinion and resolve conflicts.
• Proven senior level leadership and people management capabilities across multiple locations with a demonstrated track record in building high performance teams.
• Proven interpersonal skills: two-way communications skills (oral and written), ability to build relationships, influence others, work with a diverse internal customer base.
• Strong operations efficiency orientation (process, costing, etc.) and ability to effectively manage ongoing operations within budget targets while identifying opportunities for ongoing efficiency.
• Strong business acumen, understanding of the business.
• Creative, proactive and pragmatic.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

The annual base salary for this role is listed below.

Toronto, Ontario

Salary range is expected to be between

$123,400.00 CAD - $229,300.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.