Handles a high volume of calls daily, taking orders and providing information to customers on how their orders are progressing throughout the network, which includes resolving essential product or service issues and following the escalation process as required.
 

Primary Duties and Responsibilities:

• Answer a high volume of incoming calls related to order placement, order status updates, and general inquiries.
• Professionally handle customer calls, addressing questions, concerns, and complaints in a courteous and solution-focused manner.
• Effectively utilize the phone system, including call transfers, call parking, and voicemail management.
• Process customer orders accurately and efficiently within internal systems.
• Track and monitor orders to ensure timely processing and delivery.
• Proactively follow up on customer requests, orders, and service issues to ensure resolution.
• Notify customers promptly of any unexpected delays or changes.
• Manage assigned customer accounts and maintain strong client relationships.
• Maintain accurate documentation of customer interactions and order updates.

Experience and Education Requirements:

• High School Diploma with some college preferred
• 1-2 years of call center experience or 3 - 5 years of customer service experience is preferred.
• 1-2 years of optical experience is preferred.
• Knowledge of ZEISS lenses is preferred.
• Typing speed of 40 wpm is an asset.
• Excellent communication skills.
• Ability to work under pressure and multitask.
• Ability to solve problems independently. 
• Should be able to work on a flexible shift from 9 am to 8 pm

The annual pay range for this position is $37,000 – $46,000

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions.  ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Your ZEISS Recruiting Team:

Jo Anne Mittelman

As part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.