Practice Patient Service Representative, SOCPA Rancho Santa Margarita

Posted:
8/20/2024, 3:15:18 AM

Location(s):
California, United States ⋅ Rancho Santa Margarita, California, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Work Location


Work Shift

Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals. Apply now to see where your career at CHOC can take you.

Job Summary

Job Profile Summary
The Practice Patient Services Representative is responsible for greeting, assisting and directing patients and their families through the appointment check in process. Assists with appointment scheduling, confirmations and ensures thorough and complete information is obtained to facilitate the appointment process. Interacts with providers, practice staff, and billing representatives. Exceptional communication and interpersonal skills are required for superior customer service.

Pay Range

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

POSITION IS LOCATED IN SOUTH ORANGE COUNTY

Experience

* Required: Minimum of six (6) months of customer service, clerical or front office experience.

* Preferred: Experience in a medical practice, clinic or office setting. Experience with electronic medical records (EMR) and practice management systems (scheduling/billing).

Education
* Required: High School Diploma/ GED or equivalent.

* Preferred: Some post High School education, to include Medical Office courses.
Specialized Skills
* Required: Working knowledge of computers and Microsoft Office Suite. Ability to handle interruptions in work-tasks due to greeting people and answering multi-phone lines. Excellent interpersonal skills, judgement with the ability to work harmoniously with others.

* Preferred: Medical terminology knowledge such as CPT & ICD10 coding. Bilingual in English/ Spanish or English/Vietnamese. Knowledge of scheduling software products and processes.
Licensure

* Required: Basic Life Support (BLS)

Work Environments - Functional Demand:

Physical Activity Requirements:

Physical Activity Lifting

Sensory Requirements:

Environment Requirements:

Non-Discrimination Statement:

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws.

We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.

If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.

CHOC - Children's Hospital of Orange County

Website: https://choc.org/

Headquarter Location: Orange, California, United States

Employee Count: 5001-10000

Year Founded: 1985

IPO Status: Private

Last Funding Type: Grant

Industries: Communities ⋅ Education ⋅ Fitness ⋅ Health Care