Job Description Summary

The Customer Fulfillment Manager will demonstrate accountability for ensuring the timely receipt and availability of repaired materials to support operational needs and customer requirements for all KSAB region. This role also supports the ITR organization process by coordinating with all the relevant Customer Portfolio Managers on the upcoming outages schedule and planning activities across power plants to align business objectives. The position requires strong coordination, planning, and communication skills to help maintain on time delivery, reduce delays, and support efficient operations.

Job Description

Key Responsibilities

• Ability to track and follow up on open repair orders to ensure on-time delivery
• Coordinate with suppliers, planners, and internal stakeholders to resolve delays and expedite critical items
• Assure timely resolution of issues and keep the customer advised of the repaired parts availability and delivery progress
• Monitor Repair shops demand levels and support actions to prevent shop overload
• Prepare reports, metrics, and planning inputs for pacing meetings
• Identify risks to supply, timing, or service performance and escalate when needed
• Maintain accurate records and updates in planning and systems
• Support continuous improvement initiatives related to planning and delivery performance
• Demonstrate strong attention to detail and ownership of assigned responsibilities
• Ability to manage multiple priorities in a fast-paced environment
• Contributes towards strategy and policy development and ensures delivery within area of responsibility.
• Lead functional teams with minimal resource requirements, risk, and/or complexity.

• Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

Required Qualifications

• Bachelor’s degree or diploma in a relevant field from an accredited university or college, or a high school degree with relevant work experience.
• Minimum of 3 years of experience with experience in operations planning, project management, Procurement. contract management or customer management.
• Strong understanding of repairs, procurement, and customer management processes
• Ability to work cross-functionally with operations, procurement, logistics, customer service, and finance teams
• Experience in working with customer different stakeholders
• The legal right to work in KSA without company sponsorship or time restriction.

Desired Characteristics

• Master’s Degree in MBA or Engineering from an accredited university is a plus.
• Strong analytical, organizational, and problem-solving skills
• Strong influence and written communication skills.
• Ability to communicate effectively at different customer’s level and GEV’s organizations
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Knowledge and experience within the power industry.
• Experience outages planning.
• Demonstrated communication & organizational skills

Additional Information