JOB DESCRIPTION:
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- Competitive salaries, bonus potential and excellent package of benefits (sports' card, life insurance, private medical care, stock purchase plan and many others).
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
For our Medical Devices Division we are currently looking for a new Team Leader to manage our great Customer Service Team in Warsaw, Poland.
As Customer Service Team Leader, you will be a primary link to our business partners and you will facilitate customer satisfaction by building and maintaining a strong relationship with our customers and meet service targets. You will facilitate Sales fulfillment and coordinate a broad portfolio of processes with business partners, logistics service providers, supply chain functions and shared services.
In this role, you will handle all customer service activities for your own customer portfolio and lead a team 5 CSR’s.
What You'll do:
- Day to day handling of all customer service activities for your own portfolio of customers.
- Coordinate and perform day to day Customer Service Representative activities such as order management, invoicing, stock adjustments.
- Monitor department and individual goals and objectives. Follow up on performance of day to day activities and KPI’S of the team. Coach and develop a strong team, foster strong working relationships with other departments.
- Maintain a continuous improvement environment for department processes including order processing (EDI and Esker), returns processing, backorder processing, credit requests and new product launches.
- Comply with local regulations, other regulatory requirements, company policies, SOX legal requirement, operating procedures, processes and task assignments.
- Monitor service complaints and issue corrective actions for local complaints.
- Responsible for organizing and processing master data maintenance (customer, materials, prices).
- Responsible for management of Short UBDs products, support annual consignment count process together with our Field Inventory Specialist and Commercial teams.
- Support quality and sales department in FSCA (Field Safety Corrective Action) implementation.
- Lead or supervise projects if assigned.
- Perform other related duties and responsibilities, on occasion, as assigned.
Required qualifications and background:
- High School diploma or equivalent required.
- 5 years of Customer Service experience, with min 2 years of team leadership.
- SAP Experience is a must, preferably super user.
- Experience of the medical device, Chemical or Pharma industry is a plus.
- Fluent in English and Polish is a must, other European language are a plus.
- Ability to work in a highly matrixed and geographically diverse business environment.
- Leadership skills, including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results.
- Ability to work effectively within a team in a fast-paced changing environment.
- Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
- Multi-tasks, prioritizes and meets deadlines in timely manner.
- Willingness to work from our office in Mokotow.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
Poland > Park Postepu : Building B
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable