Job Description

You will be working on a 100% remote working schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit https://clearing.fidelity.ca/ 

The Team You’ll Be Part Of / What We Do:

The Fidelity Clearing Canada (FCC) Release Manager is responsible for the successful deployment of all code delivered by FCC and their vendors, development and production environments as they relate to the provision of services, the development of customizations and hosting services by the vendor. The incumbent acts as Project Manager for the FCC UAT and production implementation phases of the Software Development Life Cycle.

What You Will Be Doing:

Production and Release Manager

• Ensures successful deployment of all code delivered by the Vendors to the Fidelity Clearing Canada development and production environments as they relate to the provision of services, the development of customizations and hosting services by the vendor to FCC

• Ensures all Vendor SDLC deliverables (scope/release documents, test notes, etc) are received on a timely basis and meet standards as defined in the Service Level Agreement (SLA) or as otherwise agreed between vendor and FCC.

• Coordinates with appropriate FCC business units for each deliverable to (a) identify and schedule testing resources, (b) identify environmental set up requirements, (c) ensure successful completion of QA and UAT, (d) obtain sign off from business sponsors for acceptance to production environments, (e) ensure proper integration into production environments including deployment validation and authorization to the Vendor of acceptance, (f) ensure proper front office communication has been provided and (g) ensure back office training considerations are accounted for where required. 

• Creates, maintains and provides appropriate matrix to ensure all appropriate documentation is easily retrievable for FCC business units.

• Maintains appropriate matrix libraries to ensure all appropriate documentation is stored and easily retrievable for Audit and reference purposes

• Meets or exceeds all project quality and audit objectives for QA, UAT and Production implementation phases of the SDLC Cycle

Technical Support Management

• Works with Governance manager to ensure proper change management protocols are in place prior to production deployments

• Works with Governance manager to provide required documentation and visuals during audit cycles

• Takes responsibility for special projects as assigned by the Manager or other senior management

• Assist the support analysts with day-to-day inquiries as required

• Ensures that all requests raised by clients and users are handled timely and appropriately.

• Tracks, troubleshoots and resolves application related issues.

• Evaluates client requirements and processes (e.g., enhancements or maintenance).

• Ensures compliance of firm-wide policies during problem resolution.

• Provides assistance and low-level training / demonstration for employees and clients.

• Act as a liaison between the vendor and users, effectively communicating in both business and technical terms.

• Interacts with clients, vendors, FCC employees and other Fidelity firm wide partners

• Performs other duties as needed

Vendor Relationship Management

• Plans, schedules and coordinates with all Vendors, and FCC business units to ensure a success SDLC

• Coordinates the planning and scheduling of all upcoming deployments with the vendors Accounts and Service Delivery managers

Project Management

• Acts as Project Manager for the FCC QA, UAT and Production implementation phases of the Software Development Life Cycle (SDLC)

• Liaises with FCC BAU and vendor development business analysts to plan and schedule delivery of fixes and custom deployments

• Organizes and chairs meetings with appropriate FCC and Vendor resources as required to ensure QA and UAT problems are communicated and tracked to resolution

• Keeps management informed on timely basis of any issues which might impact successful delivery of deployment item and escalates as required, to ensure deliverables are kept on schedule and delivered as expected

Client Experience

• Establishes working relationships with appropriate FCC business units

• Recommends and develops new processes and procedures as required to ensure superior service

• Communicates with client for any items affecting the external client directly

• Deliver stellar quality customer service interactions to our internal and external customers to exceed their expectations and create a positive experience.

• Provide what was promised, dependably and accurately and in a timely manner.

• Take ownership of solving a customer’s problem promptly; use all available resources to achieve the best outcome.

• Provide caring and individual attention to customers; promptly acknowledge customers’ emotions; treat each customer with respect; pays attention to details; actively listen to internal and/or external customers to understand and anticipate their needs and to create value.

How You’ll Make an Impact:

As the Release Manager, you will oversee the end-to-end release lifecycle, coordinate schedules, ensure documentation accuracy, maintain audit-ready records, and drive successful deployments. You will act as a key liaison between vendors, business stakeholders, and support teams.

What We Are Looking For:

Experience:

Must have:

• Minimum 3+ years software delivery experience utilizing SDLC methodologies in one or more roles as a Project Manager, Business Analyst, Developer or Quality Assurance lead

• Solid desktop computer skills including MS office

Nice to have:

• 2+ years or recent experience with Broadridge front and back office solutions or similar experience.

• Experience with brokerage applications (e.g., Dataphile, Arrow, IRESS)

Education:

• College degree or equivalent work experience.

• Computer Science degree is an asset.

• Designations, Licenses, or Accreditations (if required):

• Canadian Operations Course or equivalent work experience.

• CSC (Canadian Securities Course) required or equivalent experience.

• PMP (Project Management Professional) designation is an asset.

The Expertise You Bring:

• Knowledge of industry - Solid knowledge and working experience in brokerage business environment with a particular focus on post-trade, mid/back office applications.

• Analytical Thinker

• Problem Solver - Use of creativity in finding alternative solutions to business needs.

• Conflict Management - Ability to manage differing opinions and influence internal and external clients by identifying potential solutions

• Strong interpersonal and organizational skills

• Superior communication skills both written and oral; ability to effectively communicate technical material to non-technical users

• Project Manager - Proficient in project management methodology

• Strong ability to collaborate, influence and build relationships.

Some of the ways we’ll help you feel valued and supported as part of our team:

• Flexible working arrangements - 100% remote, hybrid, and in office options.

• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you.

• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy.

• Parental leave top-up to 100% of your salary for a period of 25 weeks.

• Up to $650 for home office equipment.

• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice.

• Diversity and inclusion programs, including an active network of Employee Resource Groups.

• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation.

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years. 

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

For this role, your total rewards include:

Base Salary and Discretionary Performance Bonus: A competitive annual range of $105,000 to $129,000 based on your experience and qualifications.

RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity.  If you are selected for an interview, the recruiter who contacts you can best answer your questions.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team