WHAT IS THE OPPORTUNITY? ***

The Manager, Process Enablement & Change Management will support the Senior Manager, Process Planning, Change Management & Enablement in ensuring the large programs, projects & business initiatives teams across our horizontal operations teams are fully prepared & well equipped for the operational & people impacts resulting from new technologies or redesigned process solutions.

In this role you play a critical part in driving readiness, adoption, and sustained performance by embedding structured change management, enablement & process planning practices across initiatives. You will also be accountable for the translation of project objectives into practical execution, ensuring teams are well equipped, aligned and supported through change.

WHAT WILL YOU DO?

• Lead change management workstream for operations teams small to medium business initiatives and ensuring consistent and timely execution of change implementation plans.
• Develop & Maintain core artifacts : Activation plans, communication materials, training Inventories, feedback trackers
• Daily monitor timelines and follow through with stakeholders and partners
• Hypercare: Monitor adoption metrics and trends, contribute to enhancement of tools, methods, or approaches
• Develop ongoing update materials for key stakeholder reporting in an Agile project management environment
• Providing change management consultation to business partners and recommendations, based on extensive research, for complex organizational change activities.

WHAT DO YOU NEED TO SUCCEED?

 Must have:

• Bachelor's or Masters Degree in Business, Marketing, Communications or related field
• Proven leadership, communication, and collaboration skills, with ability to influence stakeholders.
• Demonstrated written, visual & oral communications and presentation skills
• Basic Understanding of change principles

Nice-to-have: 

• Analytical thinking
• Attention to detail
• Comfortable with Ambiguity

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Adaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-01-082026-02-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.