At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Key Responsibilities  

·        Partner Account Life Cycle Management 

·        Partner Account Entry Management and CRM system support 

·        Partner Connect Program Management for APAC partners, working with in country partner managers in meeting partners’ needs and developing their strengths as Infobip partners. 

·        Partner portal and PRM system management and training to new hires 

·        Works closely with HQ CRM development team in Salesforce partner account management, and partner PRM portal management, in order to optimize business processes and ramp up revenue Go to Market 

·        Manages Partner Accounts Reporting Template set up, daily reporting, special request reporting by partners, as well as weekly partner business dashboard; in working with Salesforce and Qlik Sense reporting systems 

·        Provides Operational Supports to all Salesforce and Qlik Sense partner accounts and related end user accounts management, troubleshooting, and training 

·        Provides support to all partner accounts contract flow, approval processes in Salesforce, credit risk review, legal contract reviews and all related process optimization support 

Other Responsibilities - in Supporting Country Partnerships Teams 

·        New partners recruitment 

·        Partner Connect Program Management for various partners, meeting their needs and developing their strengths as Infobip partners. 

·        Partner Portal deal registration pipeline management 

·        Regular pipeline review with partners and prioritize POC requirements 

·        Partnership Performance Dashboarding and Tracker development and weekly follow up 

·        Conducts and Drives Partnership Joint Business Planning Process 

·        Conducts and Drives Partnership Quarterly Business Review 

·        Works with partners and develop their Vertical strengths and mapping that against Infobip Solutions to maximize customer journey success 

·        Works with Partner Enablement Managers to cater relevant Infobip customer use cases for each partner and strives a similar solution win 

·        Works with Partner Enablement Manager, Presales Manager, Sales Expert, Marketing to drive and coordinate regular partner webinars, new solutions updates, New Product Introduction, etc. 

·        Manage cohesive teamwork between Partners and Infobip Sales and CSM teams.  Teamwork is top priority. 

·        Responsible to resolve any potential channel conflicts between partners. 

·        Partner Monthly Pipeline review and forecasting. 

·        Works with partners to drive GTM coverages by products, solutions, customer segmentation, and key verticals. 

·        Drives business development effort to augment Infobip’s market share with newly found adjacent ISVs, Partners, or Strategic Alliances. 

·        Works with partners, when necessary, develops partner specific programs and promotions to drive incremental revenue success. 

·        Works with APAC teams and HQ teams to develop a Mid-Market, SME GTM strategy and Plan. 

 

Experience and Education Required 

 

·                  Needs to have Messaging/A2P or Telco messaging and voice background (Digital Cloud B2C platform experiences on Messaging Omnichannel, and AI automation, big data analytics, Marketing Automation, Cloud Contact Center experiences are welcome)

·                  Fluency in English

·                  Familiar with top CRM systems (Salesforce, Oracle, Siebel, MSFT, etc.) reporting, management, and usage in the market 

·                  Good CRM systems Knowledge in management, troubleshooting, reporting, dashboarding, and process optimization 

·                  Have had worked in quota carrying sales management roles before. 

·                  5+ years of experience in Partnership Development, Partner Programs Execution, Partner SI/Reseller Business Management are key. 

·                  Past Partnership Alliances Management, Partner Enablement, Marketing, Business Development, and/or Product Management experiences are a plus. 

·                  Solid understanding of how enterprise sales process, sales operations, sales behaviors, sales incentive strategies, and sales compensation models operates is key. 

·                  Had project management skills and a demonstrated understanding of how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results that achieve business goals. 

·                  Ability to clearly articulate the business goals of content deliverables. 

·                  Planning and organization skills (well organized, prioritization and time management skills) 

·                  Ability to work on complex issues, or number of issues simultaneously. 

·                  Having a flexible, pro-active, positive attitude is a must! 

#LI-XL1