Citi's Treasury and Trade Solutions (TTS) team is a leading provider of cash management and trade solutions to financial institutions, corporate and public sector clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management.

• TTS Corporate Client services manages 99% of Fortune 100, 93% of the Fortune Global 500 clients.
• Financial Institutions Client services manages 400+ of the top 500 Global Banks and Top 10 Insurance companies.
• Public Sector client services service the governments of ~ 120 countries with 700 Public Sector clients globally.

What you will do:

• Manage a portfolio of high profile clients, ensuring all their queries are acknowledged, investigated and resolved in a timely and professional manner and in line with departmental standards
• Proactively review and resolve problems by conducting necessary analysis, liaising with internal teams and departments across the globe, with escalation where required
• Drive client satisfaction for given portfolio – including regular proactive calls and visits where required.
• Provide client with MIS/scorecards to enable them understand their transactional and inquiry activity. Host review calls to discuss and analyze these and work with clients to improve their productivity improve their productivity & usage of self-service tools where applicable
• Develop and maintain excellent client contacts and materials, supported by face to face customer visits and calls
• Proactively inform customer about problems (system failures, market issues) and provide regular updates to resolution of issue
• Escalate customer feedback, processing delays and errors appropriately
• Co-ordinate and control special transactions (mergers/acquisitions/tax payments etc) where applicable
• Keep updated on all new market and regulatory requirements affecting client portfolio/base
• Ensure adherence to all departmental standards/KPI’s and ensure a pristine control environment maintained at all times
• Ensure 100% logging and management of all Client interactions on Service Tracking and Report System (Auto-load), an automated query login system.   
• Initiate Digitization projects to reduce queries through automation & selling self-service model. Eg; E-statements, E-swift, E-Advices, Payment Insights etc.
• Coordinate satisfaction surveys and take appropriate action based on feedback provided by Customer.  Request clients to participate in the Voice of Client surveys.  
• Answer client calls within the department standards   

What we'll expect from you:

• Excellent communication skills : verbal and written (experience in business/financial environment)
• Fluency in English and Spanish is essential and 1 additional European language is advantageous.
• Client focused – (Meet and exceed expectations)
• Delivers quality results- Ability to influence stakeholders to achieve results
• Superior investigative and analytical skills with proven ability to understand and interpret statistics and metrics
• Build relationships easily
• Ability to plan and organize efficiently (prioritize)
• Excellent problem solving skills
• Proven record of process improvement
• Crisis Management skills
• Excellent time management & prioritisation skills
• Has the required influencing and persuasion skills to assist colleagues

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

#LI-LC1

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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