Join us as a Client Management Team Leader

• We’ll look to you to support the management of client needs, customer service and risk management
• In this key role, you’ll be delivering a range of client service activities for complex or high value relationships, including regulated and FX dealing
• This is an excellent opportunity to be recognised for your people leadership skills and develop and enhance your network across the bank
• This is a regulated job for Coutts Crown Dependencies in scope for Section 3.3 of the JFSC Code of Practice for Investment Business
• If you don’t currently live in Jersey you’ll need to specifically state in your CV that you have the right to live and work here to be considered for this role

What you'll do

As a Client Management Team Leader, you’ll be providing relationship and service ownership across the client base, balancing the needs of the client while working within the bank’s risk appetite. You’ll be collecting client feedback and sharing insights to the leadership team, as well as making sure data quality is accurate across all customer and internal systems.

You’ll proactively recruit, lead and coach a team that identifies and meets clients’ needs, with responsibility for undertaking daily and periodic risk management processes, in line with the in-life risk management framework.

As well as this, you’ll be:

• Supporting business objectives of safe and sustainable portfolio growth and retention through the delivery of excellent client service
• Building relationships to make sure the bank is first choice across a range of products
• Keeping senior management aware of any emerging issues that have the potential to have risk or service implications, making sure that risk deterioration or potential fraud in client portfolios is proactively identified
• Supporting continuous improvement activity to improve the in-life customer proposition for clients, removing friction points and improving the usage of services
• Developing and tailoring a plan for each portfolio client on contact and support

The skills you'll need

To be successful in this role, you’ll need experience of working with complex and high value clients in client facing roles. You’ll also need knowledge of frontline operational systems and processes, with the ability to identify and sponsor changes to improve client services.

Additionally, you’ll bring:

• Experience of leading a team
• Organisational and planning skills
• Interpersonal and communication skills

Hours

35

Job Posting Closing Date:

26/02/2026

Ways of Working:Office First