Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Job Profile Title: Manager, Field Training

Business Title: Manager, Field Training

Department: Sales, Canada

FLSA Status:

Grade 8

Position Overview:

Responsibilities

• This position will work with the Director of Sales to identify training needs for the Canadian

Insulet sales organization. They will engage internal and external experts to develop training

modules and needed training content required to effectively increase the knowledge and

demonstrated capabilities of the intended audience. This individual is responsible for

improving the skills and performance of the sales team by offering training, support, and

feedback. They work closely with the sales and clinical teams, as well as with the cross

functional teams to identify areas for improvement, helping teams set performance goals,

and ensuring the team hits their targets.

Key Decision Rights

•

Required Leadership/Interpersonal Skills & Behaviors

• Work cooperatively with the Commercial team (Sales, Marketing, Clinical, Customer Care,

and Reimbursement) to identify on-going training needs.

• Conduct regular coaching sessions with individual sales team members to assess

performance and provide tailored support

• Work with the Director of Sales, Field Management, Marketing and International Sales and

Marketing Excellence organization to develop and deliver appropriate workshops at Sales

meetings.

• Provide effective initial training for new employees in addition to providing ongoing selling

skills training for existing field teams.

• Prepare and deliver coaching feedback in person and by utilizing field coaching reports.

• Assist new and experienced sales and clinical team members with developing and

enhancing their clinical, product, customer knowledge and selling strategies to increase field

effectiveness.

• Build and maintain strong working relationships with the field sales team to effectively

influence selling strategies.

• Conduct field co-travels and reviews to ensure adequate and consistent training and

coaching is being done for all new and existing field employees. Prepare and deliver

coaching feedback in person and by utilizing field coaching reports.

• Partner with Sales Director in developing new hire training curriculum for Commercial and

Inside Sales Team new hires

• Recommend and develop and implement annual training and development objectives and

programs.

• Manage salesforce training portal reporting

• Track and analyze sales metrics (i.e. quotas, conversion rates) to evaluate team

performance

• Identify performance gaps and provide actionable feedback

Required Skills and Competencies

• Field Sales Training experience is required.

• Strong understanding of sales processes, strategies and metrics

• Proven track record of consistent performance in meeting or exceeding expectations

• The ideal candidate must demonstrate strong leadership, clinical selling knowledge,

coaching and development skills.

• The ideal candidate must foster a culture of learning, continuous improvement, and

collaboration

• Must be able to work effectively cross-functionally.

• Must have the ability and drive to take on multiple projects while balancing multiple priorities

and critical deadlines.

• Effective verbal and written communication skills.

• Ability to message and deliver constructive and motivational feedback to enhance

performance and results.

• Excellent presentation skills and the ability to effectively engage participants in an in person

or virtual classroom setting.

• Ability to communicate at multiple levels of an organization.

• PC skills, word processing, spreadsheet, database.

• Ability to organize and judge priorities.

Education and Experience:

• Bachelor’s degree

• Minimum 8 years of experience in the field including 5 years of Sales Training experience in

the medical device or healthcare industry

• Registered Dietitian (RD) and/or Certified Diabetes Educator credentials (CDE) an asset

• Clinical expertise in the medical device or healthcare industry

• Strong diabetes disease state and pump knowledge required

• Experience in working with CRM systems and sales analytics tools

• Internal Candidates – Field Sales Training experience is preferred.

Additional Information

• The position can be remote, hybrid or in-person at our Oakville, Canada office.

• Regular field visits are a requirement of this role.

• Travel will vary weekly based on business needs; travel is expected to be 50% on average

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote