Posted:
11/6/2024, 9:38:48 PM
Location(s):
London, England, United Kingdom ⋅ England, United Kingdom
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Software Engineering
Workplace Type:
Hybrid
Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your role:
As part of the Enterprise Services Team, the Enterprise Data Services Specialists work in collaboration with the Onboarding Team and customer IT resources to migrate legacy data, provide guidance on best practices, and drive implementation progress. Data Services Specialists are trusted client advisors helping ensure that data migrations from both internal and external legacy client platforms are completed efficiently. This team is available 24x7 for working with customers globally. The primary function of the Enterprise Data Services Specialist is to participate in the migration of our most strategic and demanding accounts.
Enterprise Data Services Specialists will focus on the day-to-day management of all Enterprise Data Services cases related to Enterprise customers of Global Relay, both current and prospective. These include imports, migrations, legal holds, retention terms configurations, and other ad hoc enquiries. Steady state Enterprise customers requiring additional migration or non-routine Data Services requests will continue to work with the Enterprise Data Services Specialists. Working collaboratively as part of the Enterprise Services Team, the Enterprise Data Services Specialists will assist in the mentoring of internal resources, and championing Enterprise Data Services requirements throughout the development cycle of Product releases.
Your responsibilities:
About you:
Working Conditions:
Enterprise Data Services Coverage is needed 24x7 leveraging a follow the sun model. Specialists are required to work professional work days. Weekend and off hours availability for scheduled activities, urgent customer implementation requests, and ad hoc escalations may be required.
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
Website: https://www.globalrelay.com/
Headquarter Location: Vancouver, British Columbia, Canada
Employee Count: 1001-5000
Year Founded: 1999
IPO Status: Private
Industries: Ediscovery ⋅ Enterprise Software