Customer Service Representative

Posted:
2/23/2026, 7:21:02 PM

Location(s):
Bucharest, Romania

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Workplace Type:
On-site

Career Area:

Finance

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The position requires the ability to perform any of these tasks when assigned, based on business priorities, workload distribution, and operational needs.

Responsibilities:

  • Preparing new contracts based on credit approval and delivering them to customers
  • ​Assisting customers with requests related to active contracts (payments, schedules, insurance, etc.)
  • Processing asset registrations with local authorities Cooperating with the Legal team and external partners in cases involving asset repossession
  • Explaining documentation, pricing/quotations, and product details to dealers and customers
  • Issuing invoices/notifications for lease and loan contracts
  • Coordinating the insurance process including claims handling with the external insurance broker
  • Ensuring smooth and timely circulation of documents between dealers, customers and Cat Financial
  • Executing contract modifications (rescheduling, assignments, early buyouts)


Requirements:

  • Minimum 1–2 years of relevant experience in a customer service function within a finance/banking or leasing organization (experience in a captive business model is a strong advantage)
  • Bachelor’s degree in economics, finance, accounting, or a related field
  • Solid working knowledge of Excel and Word
  • Good English skills (spoken and written)
  • Strong customer focus
  • Self-driven, proactive and ambitious approach to responsibilities
  • Ability to learn quickly and perform well in a fast‑paced environment
  • Strong interpersonal and communication skills; team‑oriented mindset
  • Availability work full on-site (5 days a week)

We offer:

  • Full-time employment contract for indefinite period
  • Monthly base salary and quarterly incentive compensation depending on individual performance & company results
  • Meal, holiday, cultural, gift vouchers within the established budget
  • Individual medical insurance and corporate life & accidental Death insurance
  • Extra holiday and days off
  • An opportunity to work for the finance company of the world's largest construction equipment manufacturer

Posting Dates:

February 24, 2026 - March 9, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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