• The Cash and Trade Proc Rep 3 is an entry level role responsible for processing varied cash & trade operation tasks in coordination with the Transaction Services team. The overall objective is to perform multiple processing activities of limited complexity in a fast-paced environment, while focusing on quality, details and accuracy.
  
  Responsibilities:

• Randomly extract, review and report data entry deviations using Parascript and TMS
• Calibrate on a regular basis to ensure 95% confidence level with a margin of error of 1-2%.
• Perform client impacting quality control functions, all data entry functions (including Audit) and specialty functions within the operations process with strong proficiency:
• Escalate observed issues timely and appropriately
• Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation
• Support higher level tasks and other duties to support the business as needed
• Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines
• Accept feedback in a constructive manner
• Actively contribute to a positive team environment and culture
• Embrace change and support business directives
• Adhere to Citi Values and Code of Conduct
• Schedule - Tuesday-Saturday 9am-5:30pm

• Qualifications:

• Possess interpersonal skills to partner with analysts and managers to adjust metrics when necessary
• Ability to work with an established MIS framework
• Flexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levels
• Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork
• Excellent attention to detail, targeting straight-through-processing
• Intermediate PC Proficiency; including Excel, Access, and Lockbox Applications
• Prior Lockbox, payment processing, banking experience, or operations experience
• Previous audit and quality control experience preferred
• Self-motivated, goal oriented with strong time management skills
• Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required
• Manual dexterity required, all tasks are repetitive
• U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
• Must be able to speak/write/understand English
• Must pass an extensive background check including criminal, credit and drug (renewed every 5 years)
• Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework
• Readily adapts to changes in deadlines and changes in daily work assignments
• Expected to escalate observed issues timely and appropriately
• Professionally interact and positively collaborate with team members, peers and managers across shifts and sites to ensure client timelines and quality requirements are met
• Support higher level tasks as needed
• Professionally provide feedback and guidance to other processors related to the quality/productivity output of their work
• Facilitate new hire and cross functional education as needed
• Actively contribute to a positive team environment and culture

• Education:

• Associate’s degree preferred and/or equivalent experience
• 
  This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Primary Location:

Getzville New York United States

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Primary Location Full Time Salary Range:

$38,480.00 - $47,430.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Nov 14, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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