Posted:
2/20/2025, 6:00:55 AM
Location(s):
Massachusetts, United States ⋅ Medford, Massachusetts, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Workplace Type:
On-site
The Help Desk Technician supports the installation, configuration, and maintenance of the organization’s server environment. Reviews and resolves problems associated with server hardware, OS and application software and escalates when appropriate. Reports problems on both server and workstation systems. Provides third level support for administration and maintenance of PC and system applications.
Key Outcomes:
Key Skills:
Education: High school diploma and some related technical training or equivalent experience. Certification is preferred.
Experience 2-5 years related experience administering networks.
Complexity Good troubleshooting and problem solving skills. Ability to work within all levels of the organization. Good understanding of networking concepts. ITIL Foundations process knowledge a plus.
Working Relationships: Interfaces with other team members, including cross-functional teams, business users, and vendors.
Additional Requirements: May be required to be available 24x7. Occasionally work nights and/or weekend hours for major implementations to minimize impact on organization.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
D, E & I Mission & Culture at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy.
***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact recruiting@agero.com.
***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at recruiting@agero.com.
***In compliance with applicable regulations, we confirm this posting is for a current vacant position.
Website: https://www.agero.com/
Headquarter Location: Medford, Massachusetts, United States
Employee Count: 1001-5000
Year Founded: 1972
IPO Status: Private
Last Funding Type: Venture - Series Unknown
Industries: Automotive ⋅ Information Technology ⋅ Insurance ⋅ InsurTech