Data Cloud |Technical Support Engineer

Posted:
9/4/2024, 5:24:25 AM

Location(s):
Mexico City, Mexico

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
IT & Security

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

DATA CLOUD | TECHNICAL SUPPORT ENGINEER

Mexico City

Job Description: The Salesforce Premier Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Support Engineers pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-1-1 model.

Your Impact - Responsibilities: In your role as a Data Cloud Support Engineer
You are the first point of contact for customers experiencing challenges navigating and implementing Data Cloud. Job responsibilities include but are not limited to:
  • Developing and maintaining technical expertise in Salesforce Data Cloud.
  • Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
  • Providing feature explanation and best practices.
  • Managing customer expectations and the customer experience to maximize customer satisfaction.
  • Actively maintaining and participating in job-related training activities.
  • Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
  • Multitasking and performing effectively under pressure.
  • Creating and curating knowledge content.
     
Experience/Skills Preferred:
  • Fluent proficiency in writing & speaking Spanish OR Portuguese
  • Experience with Salesforce and/or CRM applications and other cloud-based technologies
  • Big Data experience
  • Experience with Database concepts, Data management (RDBMS), and SQL
  • Experience with developing applications using SOAP and REST API's
  • Demonstrated skill in Customer Support or Customer Service in a customer-facing role
  • Experience with recognizing Splunk data sources and analyzing the data for anomalies and trends.
  • Salesforce Certifications (Must)

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Posting Statement

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Salesforce

Website: https://www.salesforce.com/

Headquarter Location: San Francisco, California, United States

Employee Count: 10001+

Year Founded: 1999

IPO Status: Public

Last Funding Type: Post-IPO Equity

Industries: Apps ⋅ Cloud Computing ⋅ CRM ⋅ Enterprise Software ⋅ Information Technology ⋅ iOS ⋅ Mobile Apps ⋅ SaaS ⋅ Sales Enablement ⋅ Software