Posted:
2/11/2026, 5:34:54 AM
Location(s):
Wisconsin, United States ⋅ Milwaukee, Wisconsin, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Second shift 12:00pm-8:30pm Monday-Friday
Pay Range
$21.85 - $32.80Licenses & Certifications
None Required.
Degrees
High School Graduate.
Required Functional Experience
Typically requires 2 years of experience in customer service, release of information, or health information records within a healthcare environment.
Knowledge, Skills & Abilities
Excellent customer service and follow up skills. Ability to speak with customers to resolve customer issues, along with research and document the call on a computer. Works with a variety of customers and actively listens and responds with empathy to build rapport and understanding. Highly skilled with computers, including the use of Microsoft office or similar products, electronic mail and electronic medical record systems. Navigates between multiple systems and computer screens. Demonstrated ability to work well independently and as a team. Strong multi-tasking, organizational, and time management skills. Adapts well to change. Ability to prioritize workload, and work under pressure in a fast-paced environment with time constraints. Ability to handle all escalated calls and resolve issues before they become escalated complaints. Ability to represent Advocate Aurora Health and the company values to patients.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Benefits and more
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Website: https://atriumhealth.org/
Headquarter Location: Charlotte, North Carolina, United States
Employee Count: 10001+
Year Founded: 1940
IPO Status: Private
Industries: Health Care ⋅ Medical ⋅ Non Profit