• Permanent full-time opportunity
• You're passionate about growing our business through improving customer obsession
• Together we can achieve big goals and empower our customers

See yourself in the team

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million+ personal and small business customers. Within RBS, Everyday Products is focussed on building innovative and value creating everyday products for all Australians. It is our role to drive sustainable growth of everyday transaction account products by delivering exceptional experiences for customers.

Do work that matters

As a Product Manager, you will report into the Chapter Lead, Everyday Products within the Everyday Products Crew. You will play a key role in supporting the Everyday Banking Domain with the resolution of both IT incidents and problems associated with our key product platforms. This role plays a critical role in ensuring seamless experiences for our customers, shareholders and CommBank employees through ensuring our IT systems deliver the products and services we commit to our customers.    

In your first 12–18 months, you will:

• Drive and consult as the product representative on the resolution of both IT incidents/problems impacting the Everyday Banking business
• Investigate, resolve and deliver IT based change which ensures the sound delivery, including the charging of fees and interest, of all products and services within the Everyday Banking business
• Consult on key projects which impact the core product platforms supporting our business i.e. SAP, ODS, Payments systems
• Play the role of technical SME for the broader Everyday Banking product business
• Conduct “deep dives” into areas of potential opportunities – through assessing external trends or at the request of the business or management. This involves planning, scoping and making recommendations for improvement on business strategy, projects and business processes

What you’ll bring

• Technical knowledge across systems supporting the Everyday Banking product business i.e.. SAP, ODS, Payments systems
• A curious mindset to support with the investigation and resolution of complex IT incidents
• Strong stakeholder management
• Proven track record in delivering technical change
• Demonstrate a strong ability to interpret & analyse, deduce and interrogate issues
• Excellent verbal and written communication
• Willingness to support with out of hours incident management
• Growth mindset and high learning agility
• Risk mindset – all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
• Tertiary qualification in a business or related field

If this sounds like the role for you then we would love to hear from you. Apply today! 

Advertising End Date: 21/01/2026