Mortgage Support Associate

Posted:
1/26/2026, 7:14:51 AM

Location(s):
Oranjestad, Aruba

Experience Level(s):
Junior

Field(s):
Customer Success & Support

Workplace Type:
On-site

Job Description

APPLICATION DEADLINE: FEBRUARY 02, 2026

What is the opportunity?

The successful candidate will be responsible for mortgage fulfillment and/or servicing of complex transactions including verification of mortgage documents using extensive knowledge of credit products and services. 

What will you do?

  • You are responsible for handling general matters, ensuring all established deadlines/commitments are met for RBC, and provide required support to RBC mortgage sales teams
  • Verify for completeness and process incoming credit applications and limit requests with supporting documents for mortgages  
  • Expected to process work volumes as measured through established service level agreements and standards
  • Demonstrate a solid understanding and able to navigate through a variety of bank applications to complete incoming work
  • Monitor to ensure decreasing trend in client/service partner error impact
  • Demonstrate commitment to acquire and anchor new clients, build networks and are proud to represent RBC in the community by organizing and participating in branch and market events

What do you need to succeed?

Must-have

  • Five minimum passes – Grades I, II or III or A, B or C, of which Math and English Language are compulsory. (Dutch Caribbean Only - HAVO + 2 years of relevant work experience)
  • Knowledge of RBC Lending Products and Banking applications e.g. T24
  • Leadership skills, innovative, impact & influence
  • Strong organizational skills with attention to detail and ability to multi-task and perform activities in a deadline driven environment
  • Multi-tasking, problem-solving and team working skills
  • Ability to work in a fast-paced environment.

Nice to have

  • Experience in personal credit
  • Diploma or Associate Degree, in Banking or a related field
  • MBO – Dutch Caribbean Only

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Work with a dynamic, collaborative, progressive and high performing team.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Opportunity to gain expanded organizational awareness and progressively take on greater accountabilities

Job Skills

Client Centricity, Communication, Critical Thinking, Curious Mindset

Additional Job Details

Address:

36 Italiestraat:Oranjestad-West

City:

Oranjestad-West

Country:

Aruba

Work hours/week:

40

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-01-14

Application Deadline:

2026-02-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.