At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

ROLE OVERVIEW:

The EU Fraud Compliance Manager reports into the Senior Regional Fraud Manager. The role holder has responsibility for supporting the Fraud Management Europe team to operate in a compliant manner in line with US Bank policies and all applicable laws and regulations.

We are rapidly expanding our footprint across Europe, and this is a great opportunity to work with passionate and driven individuals who will be keen to build a strong working relationship in order for you to provide the first-class service required.  This role requires comprehensive analytical skills, an understanding of various compliance programs and an ability to work within a pan-European team.

ROLE RESPONSIBILITIES:

Main duties include working with a high degree of autonomy and pro-activity to manage and take full accountability for:

• Engaging in periodic audits of our main processes and controls
• Facilitating the Business Line Quality Assurance testing of Fraud Management EU’s key controls.
• Supporting the remediation of issues and findings in regard to testing, audit, and any self-identified issues
• Executing the Control Self-Assessment periodic reviews
• Ownership of the Compliance Material Review Approval (CMRA) and Records Information Management (RIM) programs
• Oversight and design of the Quality Assurance (QA) Program
• Oversight and maintenance of all procedures for Fraud Management EU
• Supporting the creation, maintenance, and delivery of trainings for the Fraud management EU team

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The duties may vary from time to time in line with business needs.

SKILLS & EXPERIENCE REQUIRED:

• Minimum of 5 years working in Fraud, Compliance or a Risk & Control function
• Strong understanding of the risk and control environment in a financial services organisation
• Ability to understand and interpret regulations, regulatory guidance and apply such in a practical manner in an operational environment
• Showing positive attitude and leading by example on the team
• Effective management of time and priorities
• Ability to meet deadlines and works well under pressure
• Ability to identify when an issue requires escalation
• Ability to co-operate and influence in a pan-European team
• Self -starter who works effectively on their own initiative and ability to take responsibility for own workload
• Ability to work independently on assigned projects but also to provide key input into dynamic team setting
• Service Excellence mindset
• Knowledge of Archer and Workflow systems
• MS Office proficient plus ability to learn new systems quickly
• Experience of working within a complex global matrix preferably within financial services
• Excellent problem-solving skills with the ability to think pro-actively and suggest best practices to improve processes in a professional and solution-oriented way
• Highly developed organisational and planning skills, ability to prioritise tasks effectively and make decisions quickly and pro-actively

QUALIFICATION & LANGUAGES REQUIRED:

• Third level Qualification, Compliance Qualification or relevant experience in a Compliance / Risk & Control function
• Excellent written and oral skills in English, other languages desirable

BEHAVIOURS/COMPETENCIES REQUIRED:

• Adapts quickly to changing priorities; create new and better ways for the organization to be successful.
• Builds partnerships and promote a culture of teamwork to drive one U.S. Bank where people are engaged and motivated to perform at their best
• Builds a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
• Consistently achieves meaningful results by building strong customer relationships and delivering customer-centric solutions
• Maintains high ethical standards; and has the ability to gain the confidence and trust of others through honesty, integrity and authenticity with a risk and controls mindset.
• Holds self and others accountable to consistently achieve meaningful results

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.