Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

The Role

• We’re looking for a Head of Design with a record of creating world class, innovative consumer experiences for technology products and leading teams of designers to excel in the craft of design. At Abridge, you’ll lead a team of designers, collaborating closely with product managers, engineers, ML scientists, and creatives to build AI-powered products to solve problems for clinicians and patients across the healthcare spectrum. 

  As Head of Design, you’ll get deep into the details of clinical workflows, translating insights into compelling experiences that alleviate clinicians from the clerical work burdening our healthcare system. Your work will span Abridge-owned apps and Abridge experiences hosted within partner products, such as electronic health records. Some of your assignments will include perfecting Abridge’s core product for physicians as well as extending Abridge’s product into pre- and after-visit workflows, new clinical settings and specialties, revenue cycle management processes, new AI-powered documentation generation capabilities, and more.

What You’ll Do

• Exceptional in the craft of consumer product design for technology products: You’ll work side by side with Product Management and Engineering to create an ambitious and inspirational vision for the Abridge clinician and patient experiences. You are a player-coach. You roll up your sleeves and create great design yourself as well as provide inspiration and direction to designers and product managers for them to multiply your impact, ensuring a high bar of quality, in line with world-class consumer products. You bring insights, experience, and ideas to the product development process which drive more users to activate and engage with Abridge products. You are a designer at heart and the designers on your team want to be a designer like you when they "grow up."

• Create an engine of user centric innovation: Build the systems and processes that consistently produce user experiences which solve real problems, delight, and contribute to Abridge company goals.

• Lead, manage, and inspire teams: You’ll manage and build a team of designers who are creative, detail and execution oriented, and deliver magical experiences to clinicians and patients. You build a creative, innovative, positive, and collaborative culture within the design team and amongst all the teams design works with. You improve the effectiveness of the team over time as measured by team engagement and product NPS.

• Cross-functional & leadership collaboration:  Partner closely with the leaders of product, engineering, marketing, and commercial teams to design, develop, and ship products to clinicians and patients which are delightful and deliver results.

• You're passionate about delivering magical designs of the highest quality on every screen. You're comfortable with and proactive about looking at any and every product element, making innovative recommendations to make anything better which does not meet the highest quality standard. You enjoy working side by side with the CSO/CTO, CEO, CPO, and anyone in the company to make our products better.

What You’ll Bring

• 7+ years of experience designing and shipping consumer digital products (web & mobile), including 2+ years in a leadership role, managing, guiding, and developing designers.

• A refined eye for user experience and interaction design details, balanced by a pragmatic focus on execution.

• Analytical approach to Design, incorporating qualitative and quantitative insights to inform decision making and measure outcomes.

• Advanced skills in Figma and other tools critical to the design process, including using and staying up to date on the latest GenAI design tools.

• Empathetic leader with a collaborative approach while being objective about performance management and achieving results.

• You thrive in fast-pace environments with large numbers of inbound requests and are energized by exploring and prototyping solutions quickly.

• Whether through professional experience or personal connections, you’re deeply motivated to improve healthcare.

• A bachelor degree or master degree in design or a closely related field.

Bonus points if...

• You have past experience designing for a wide variety of media types, particularly audio. 

• Consumer mobile apps are your bread and butter; you have a strong sense of what will be ‘sticky’ and what will just be a sticking point.

• You’re fascinated by the future of social networks, user communities, and UGC.

We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.

We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.

Why Work at Abridge?

• Be a part of a trailblazing, mission-driven organization that is powering deeper understanding in healthcare through AI!

• Opportunity to work and grow with talented individuals and have ownership and impact at a high-growth startup.

• Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays

• Equity — For all salaried team members

• Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from.

• Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from.

• Flexible Spending (FSA) & Health Savings (HSA) Accounts

• Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc.

• 401k Plan — Contribute pre-tax dollars toward retirement savings.

• Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees

• Flexible working hours — We care more about what you accomplish than what specific hours you’re working.

• Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office.

• Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment.

• ...Plus much more!

Life at Abridge

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.

Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.