Job Description

The Opportunity:

Embry-Riddle is now hiring an Admissions Coordinator at the Daytona Beach Campus. The Admissions Coordinator will be responsible for providing families calling the University phone line with the best experience possible, by providing the highest level of customer service. This position is the supervisor for about 10 student employees who answer the University phone line. This includes hiring, firing when necessary, and training the students.

Responsibilities include:

• Supervising the phone room students. This includes hiring, firing when necessary, and training the students.
• Reaching out to students who the Admissions Specialists need more information from before we can continue with their application.
• Overseeing the printing and mailing of transfer student acceptances, any letters that need to go to a student, and the mailing of counselor packets to high school counselors.
• Reaching out to prospective students that submitted an RFI through the website and following up with them with more information, and getting them to fill out the application.
• Using our partner vendor Capture to help the counselors know what students they should be reaching out to.
• Helping the Director of Admissions confirm guests for Open House, Preview Day’s, Regional Admissions Presentations, and Accepted Student Receptions. This includes outreach via text messages, emails, and phone calls.
• Assisting the counselors with reading applications during travel season.
• Assisting the Director of Admissions with call projects for prospective and admitted students.

This position does not include travel outside of regular business hours. There might be a day trip to a local high school, but nothing out of the state of Florida, and past regular business hours.

About Embry-Riddle Aeronautical University:   

At Embry-Riddle, we take pride in our position as the world's largest and most comprehensive university dedicated to aviation and aerospace. Located in Daytona Beach, Florida, and Prescott, Arizona, our esteemed residential campuses offer a prestigious educational experience. However, our commitment to education knows no borders as our Worldwide campus expands our reach globally, providing a world-class education online and at approximately 110 locations across the United States, Asia, Europe, and Central and South America. This breadth of reach ensures that students can access our exceptional programs without geographical limitations. 

With a history spanning nearly a century, we have continually adapted to the dynamic needs of the industries we support. In the Academic Year 2022-23, we welcomed over 11,100 students to our residential campuses and over 19,000 students at our worldwide campus.  

Join our global community and embark on a journey of academic excellence and limitless possibilities. Employees working more than 30 hours a week can enjoy medical, dental and vision benefits, an amazing retirement plan with immediate vesting that includes a 6% gift and up to 4% match, free tuition for employees and their immediate family members, and a generous personal leave program. To find out more about our benefits and why ERAU has been named a “Great College to Work For” for 13 consecutive years, visit our careers page.     

Qualifications

Required Qualifications:

• Bachelor's degree
• Minimum of 1-3 years of work-related experience (preferably in customer service)
• Excellent written and verbal communication skills
• Ability to establish and maintain excellent working relationships with student employees