Role Overview:   

The Customer Service Team Leader plays a key role in supporting the European Supply Chain and Commercial organization. This position is responsible for managing the daily operations of one of the Customer Service teams in close collaboration with fellow Team Leaders and key stakeholders. The focus is on delivering high‑quality service to internal and external customers through efficient order‑to‑cash processes, timely and proactive communication, and effective issue resolution—while ensuring cost‑efficiency and alignment with customer segmentation strategies. 

We are looking for a positive, solution‑minded leader with a strong commitment to people’s development, operational excellence, and supporting business and supply chain strategy. This role requires the ability to guide a team through significant transformation—both from a systems, roles and responsibility, and business‑process perspective 

Do you think you’re the right fit for this opportunity? Apply today!  

Role Responsibilities:  

As a Customer Service Team Leader, you will be responsible for:  

• Leading, coaching, and developing a team of Customer Service Representatives supporting EAME markets; monitoring day‑to‑day performance and KPI achievement. 

• Setting clear objectives, conducting performance reviews, and fostering a culture of accountability, continuous improvement, and digital automation. 

• Champion a customer‑focused culture built on “ease of doing business,” within Customer Service and across functions. 

• Ensuring high service standards and maintaining strong, proactive communication with internal and external stakeholders. 

• Representing Customer Service as a key partner in the order to delivery process, resolving issues and preventing customer production disruptions. 

• Leading by example, demonstrating professionalism, ownership, and a collaborative mindset. 

• Ensure operational accuracy and compliance in customer master data, order entry, invoice, and complaint handling. 

• Oversee end‑to‑end order‑to‑invoice and delivery processes, ensuring compliance with trade regulations. 

• Working closely with logistics teams to optimize transport and ensure strong OTIF delivery performance.  

• Identifying and evaluating alternative transport solutions that are compliant, precise, and cost‑effective 

• Providing backup and support to other regional Team Leaders to maintain service continuity.  

Experience and Competencies:  

 What we are looking for:  

• Bachelor's degree or master's degree with 4+ years of experience in a global B2B Customer Service environment.  

• Experience as a Customer Service Team Leader.  

• Experience in the chemical industry or other regulated industrial sector (an asset). 

• Strong financial acumen, with understanding of Order‑to‑Cash impact on EBITDA and revenue.  

• High IT literacy; experience with ERP platforms and digital tools. 

• Excellent communication, influencing, and intercultural skills.  

• Resilient, adaptable, and solution‑oriented, with the ability to lead through change.  

• Strong project management skills and a process‑driven mindset.  

• Proven ability to coach, motivate, and develop team members. 

• Dealing with ambiguity 

What next? 

If you would like to join an innovative, collaborative, and multicultural team, please apply now. Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way. 

About Us: 

At Huntsman, we pride ourselves on being a people-oriented organization.  

Our family-like atmosphere is cultivated by our diverse groups of team members around the world. 

We welcome the talent, experience and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman. 

In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.