PURPOSE AND SCOPE:

Provides Project Management leadership to Clinical and Administrative staff to achieve successful operational and business performance improvement. Establishes, implements, maintains, manages, and achieves all objectives, requirements, standards, practices, and procedures of the projects under their responsibility. The Principal Project Manager handles both, business and technical discussions and is responsible for the overall vision, direction, management, implementation, sustained control, and completion of assigned projects ensuring alignment with organizational goals and strategies.

The Principal Project Manager identifies, develops, and applies state of the art and industry standard project management best practices and artifacts to lead projects and initiatives. Develops and maintains strong partnerships with stakeholders to enable open and timely communication to ensure effectiveness.

Provides project management leadership, ensuring ownership, accountability, and governance of critical project efforts to ensure that projects are completed per timeline and budget and achieve the required quality goals, reliability, standard cost, and capacity as defined per the project plan. Leads the process to recommend options to adjust project priorities to optimize resources and manage project portfolio risk.

Provides resolution to an assortment of problems that are typically not well defined, thus judgment is required to clarify the problem and determine action. Responsible for driving change that ensures best practices and industry insights are adopted and implemented. The Principal Project Manager coaches, mentors, and sometimes supervises, other project managers devoting time developing skills within the team, assessing progress, conducting program reviews and program health assessments, providing leadership visibility at all levels, and ensuring quality, and on-time program implementations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Manages the strategic execution of short-and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing.
• Defines project scope, goals, deliverables, and specifications. Obtaining input from stakeholders, designs and prepares project plan, timelines, and resources necessary for successful and seamless implementation.
• Identifies, develops, and maintains project management artifacts necessary for project development ensuring Project Management methodology is followed.
• Conducts ongoing process to review and assess impact of changes to project scope, determine potential options and ensure appropriate escalation, selection, and approval of final decision.
• Leads cross-functional project teams through successful completion, maintains and executes schedules and drives the quality and completion of all deliverables.
• Leads efforts to continuously improve processes and methodologies resulting in improved efficiency and project delivery in terms of time, budget, and customer satisfaction.
• Facilitates the gathering of information required for the level of effort analysis to estimate project cost, resources, time and deliverables.
• Leads appropriate and timely actions to improve metrics where required with minimal direction.
• Performs contingency planning and risk management analyses for assigned projects, developing alternative plans, and laying the necessary groundwork for efficient implementation of contingency plans. Performs project evaluations and assessment of results.
• Communicates project progress and status and develops executive summary. Creates, maintains, and revises project documentation, including plans and timelines.
• Writes and/or edits various documents, reports, and presentations (i.e., meeting and conference materials, executive updates, project summaries, and newsletter articles) for assembly and dissemination to the appropriate stakeholders.
• Facilitates conflict resolution and jumpstarts stalled projects by identifying and removing barriers and driving issues to timely resolution. Ensures team members have a voice and are engaged in the program/project strategy and scope.
• Evaluates and assesses project plan post implementation and presents key findings/learning to team members, stakeholders, and executives. Further identifies key themes and communicates learning that can be reapplied across the organization.
• Provides leadership, guidance, coaching and development plans on best practices and standards for all projects.
• Role models diplomacy and courageous leadership when resistance, fear, lack of transparency or other factors may hinder obtaining project/program results.
• Interacts with internal departments and external customers, particularly in problem resolution. Acts as an advisor to subordinate(s) to meet schedules and/or resolve technical problems.
• Assists with curriculum development and training, participates and conducts workshops on the concepts of project management including PMI methodologies, benefits realization, risk assessment and stakeholder engagement.
• Assists junior level staff with more complex tasks that require a higher level of understanding of functions.
• Coaches’ leaders, staff, and teams as they develop solutions for complex problems by innovating, designing, and developing processes, procedures, tooling and/or automation.
• Works closely with senior management influencing strategic thinking to drive the development and operational implementation of improved and optimized processes, with the application of project management tools and methods, as well as the application of change management, team facilitation, and innovation tools and techniques.
• Serves as a work design expert for teams in the application of project management methods, project dependency concepts and implementation principles to execute on design/redesign of operational and clinical workflows.
• In partnership with project leadership, provides effective structured change management support for the implementation of specific change management strategies including planning, identification of risks, coordination with stakeholders, and overcoming of obstacles to change.
• Provides necessary information and educational material for improvement projects, keeps teams on track in the project cycle, and provides coaching to team members.
• Trains the workforce on the principles, methods, and tools of project management to promote a learning environment and development of a strong community of practice.
• Performs other related duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Some travel between locations primarily during the business day, although some out-of-the-area and overnight travel may be expected.

SUPERVISION: May supervise the activities of other team members within program and project career ladders.

EDUCATION AND REQUIRED CREDENTIALS:

• Bachelor’s Degree required.
• Master’s Degree required or in progress.
• PMP-PMI Required.
• Change Management certification required.

EXPERIENCE AND SKILLS:

• Minimum of 12 years of experience managing complex projects within the healthcare industry or an equivalent combination of education and experience
• Able to lead/manage others and oversee the timely and successful completion of large scale and/or multiple projects
• Advanced project and time management skills with the ability to manage and deliver multiple projects concurrently.
• Demonstrated experience in identifying and aligning appropriate functional and technical skills and resources necessary to meet strategic goals and business objectives, within prescribed timelines and budget parameters.
• Strategic and creative problem solving and conflict management skills with the ability to identify and make critical decisions and recommendations on urgent, challenging issues and problems in a timely manner.
• Strong, polished interpersonal skills with the ability to develop and cultivate positive partnerships, communicate with all levels of peers and management in a respectful and tactful manner to enhance efficiency, satisfaction of staff and corporate support, and lead internal work streams.
• Consistently self-directed and a self-starter, leader, and facilitator of group dynamics
• Ability to respond effectively to sensitive inquiries.
• Experience in curriculum development and delivering of project management training.
• Experience in the use of PPPM software tools and review of software workflows for potential enhancements.
• Demonstrated ability in the development and implementation of change management strategies and interventions.
• Experience in the use of design thinking methods and tools.
• Experience in managing complex projects with truncated timelines.
• Strong analytical, critical thinking and risk mitigation skills.
• Must be able to read, analyze, and interpret complex information.
• Highly detailed with exceptional organizational, planning, multi-tasking, presentation and verbal and written communication skills.
• Energetic, self-motivated, innovative thinker with the ability to build effective teams, motivate others, mentor, work independently and collaborate with a positive can-do attitude.
• Able to develop relationships at all levels throughout the organization and skilled at consensus building, conflict resolution and negotiation.
• Ability to interact with senior management on matters requiring coordination across organizational lines.
• Strong oral and written communication and presentation skills.
• Ability to translate business requirements into work breakdown structures and realization plans.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to present to internal executive leadership and external groups outside the organization.
• Excellent computer skills, proficient with Microsoft Office applications.

ACKNOWLEDGEMENT:

I acknowledge that I have read and accepted this job description.  I understand what is expected of me in this position, and I am able to perform the essential functions as outlined with or without reasonable accommodation.  Furthermore, I understand that the duties and responsibilities listed in this job description are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  If I have any questions about duties and responsibilities not specified in this job description that I am asked to perform, I should discuss them with my immediate supervisor or my Human Resources representative.

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